ShipStationReviews of shipstation.com

Response from ShipStationJul 21, 2025

We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating unexpected charges and unresolved issues can be, and we never want any customer to feel this way. While we weren't able to locate your account based on the information provided, we’d like the opportunity to turn this around. We’ve submitted a request through Trustpilot for your contact details so a member of our team can reach out directly to help resolve this. Thank you again for your honest review. - Hunter

Response from ShipStationJul 8, 2025

Thank you for sharing your concerns. We’re sorry to hear about the issue with your account and remaining balance—that’s certainly not the experience we want for any of our customers. To assist you further and investigate your account details, we’ll need to locate your information in our system. Since we don’t have your contact details from this review, we’ll be reaching out via Trustpilot to get in touch and help resolve this for you. We appreciate your patience and the opportunity to make things right. - Hunter

Response from ShipStationJul 8, 2025

We're really sorry to hear about this experience—especially the frustration around the lost package and ongoing billing issues. This is definitely not the experience we want for our users, and we appreciate you taking the time to share your feedback. While we’re not the shipping carrier and don’t have direct control over package handling or delivery, we absolutely want to help however we can. It sounds like there may also be account and billing concerns we need to look into further. Since we didn’t receive your contact information with this review, we’ll be requesting your details through Trustpilot so a member of our team can reach out directly and assist you. Thanks again for bringing this to our attention—we're committed to making things right. - Hunter

Response from ShipStationJun 18, 2025

We’re really sorry to hear about your experience, and we understand how frustrating and unexpected this situation must have felt—especially when you were just getting started with ShipStation. It looks like funds were added to your ShipStation Wallet when you purchased your first label. This process is part of our default auto-funding feature, which helps power your included Stamps.com account and access to discounted shipping rates. We completely understand how that might have been unclear if you weren’t familiar with how the Wallet system works. We also understand that waiting for a postage refund can feel frustrating, especially when you're expecting quick answers. While postage is charged and refunded directly by the carrier, we want to assure you this wasn’t an attempt to overcharge or withhold funds—we value transparency and your trust above all else. We’d really appreciate the opportunity to make this right and show you the kind of experience we strive to deliver. Someone from our team will be reaching out to you directly to discuss your experience and work toward a better resolution. Thanks again for your feedback—and we truly hope we can earn the chance to work together again in the future. - Hunter

Response from ShipStationJun 18, 2025

Thank you for taking the time to share your experience—we’re genuinely sorry to hear how frustrating this has been for you. We completely understand how alarming it is to see unexpected charges like that, especially when everything on your end was done correctly. We know you're no longer using ShipStation, but we still want to be fully transparent and helpful—not just for you, but for anyone reading this. What you described is known as a post-shipping billing adjustment, and unfortunately, it’s something that can happen with most major carriers, including UPS, regardless of whether you ship through ShipStation or another platform. After a shipment is processed, the carrier may reweigh or remeasure a package at their facility and apply an additional charge based on their findings. While ShipStation displays the rate you originally purchased the label for, we don't control these adjustments or collect the difference ourselves—it’s passed directly through from the carrier. That said, what’s just as important is how those situations are communicated and handled. We're really sorry that you weren’t informed about the 90-day dispute window early on—that’s not the experience we strive for. You deserved clear, timely guidance, and it’s disappointing to know we didn’t deliver that. Your feedback is incredibly important and is being shared with our support leadership team to help us improve. We’d love the chance to learn more from your experience—if you're open to reconnecting, please consider sharing your contact details through the Trustpilot request we’ve sent. While we understand your trust was shaken, we’d be grateful for the opportunity to show that we’re listening, and that we’re working hard to earn back that trust—whether that’s now or sometime down the road. - Hunter

Response from ShipStationJun 9, 2025

We're really sorry to hear about your experience and appreciate you taking the time to share your feedback. This isn’t the level of support or performance we aim to deliver, and we understand how frustrating it can be when you're just trying to get things done and run into issues. We’d love the opportunity to improve your experience and provide more tailored support. We’ll be requesting your contact information through Trustpilot so a member of our team can reach out directly and work with you to address these concerns. Thank you again for your honesty—we’re here to help. - Hunter

Response from ShipStationJun 3, 2025

Hi there, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience — especially how this change has impacted your shipping workflow and your small business. We understand how frustrating it must be to lose access to a feature that’s been a part of your daily process, and we absolutely hear your concerns. Please know we’re committed to helping make things right. We’ll be reaching out to you directly to assist with adjusting your packing slip so your barcode prints at a scannable size, and you can get back to shipping seamlessly. Your experience matters to us, and we appreciate the opportunity to support you. – Hunter

Response from ShipStationMay 30, 2025

Thanks for taking the time to share your feedback—we truly hear your frustration. Our goal with recent plan changes — including API access moving to the Gold tier — is to better align our pricing with the value and scalability our platform offers, especially for growing businesses that rely heavily on integrations. We recognize that for some customers, these changes may feel abrupt or frustrating, especially if you’re not seeing new features that you would utilize. We’re actively working to make the value of each tier clearer, and your feedback helps shape that direction. We will have a team member get in touch immediately to discuss options to hopefully help alleviate some of these frustrations you are encountering. – Hunter