jehouse
This Platform Locks In Your Payment Info - Beware
You might notice an unexpected additional fee almost three weeks after purchasing their label — of course, without authorization or any explanation. If you try to dispute the charge, they’ll simply redirect you to the shipping carrier. There is no option to delete your bank card information from their system — not even through backend operations. Their explanation? Either “the system doesn’t support it” or it’s “for the sake of customer privacy.” What kind of logic is that? If you contact their claim team, this reseller platform will transfer responsibility to the actually shipping carrier. You will end up wasting more time with somewhere else. Remember all the fees are directly charged from this reseller platform. Claim team will not help you. You can request to cancel your account, but even then, there’s no guarantee your payment information will be removed. This is a serious violation of user privacy and data control. Be very cautious before using their service.
Response from ShipSavingJun 23, 2025
Hello, we're very sorry to hear that your experience with our service was unpleasant. Regarding the adjustment charge you mentioned, if the actual dimensions or weight of the shipped package differ from the information originally provided, USPS may issue an additional fee approximately three weeks later. If you have any questions about the billing, our Claims team can assist you with filing a dispute. We apologize for the earlier miscommunication and any inconvenience this may have caused. For any questions regarding disputes, please reach out to [email protected]. As for the credit card removal, we sincerely apologize that our previous staff were unfamiliar with the deletion process and were unable to assist in time. If you still wish to remove your card, just let us know and we’ll take care of it immediately. Thank you for your patience and understanding. If you need anything else, please don't hesitate to contact our customer support team at [email protected] at any time.


