Shipping StormReviews of shippingstorm.com

Response from Shipping StormSep 17, 2020

Since this review is written in the Russian language, we translated it with Google Translator: Scammers: They refuse to send a parcel, cheat with weight, I do not advise working with this company. Support doesn't want to work with the client at all. They did not want to contact the store in order to resolve this situation. Thinking that I am a crook.They are weighted to add weight to the package and charge more for shipping. Remove bad reviews !!! Now we will address those claims one by one: 1. "They refuse to send the parcel." TRUE: We refused to ship the parcel. Let me explain why. Unfortunately, more often than we would like, we deal with Identity theft. Crooks all over the world shop in US stores and pay with stolen credit cards. And they use Shipping Storm (and similar companies) to send them the goods to Russia or wherever they live. Then they pay us with a stolen credit card, so when the real owner of the credit card finds out, we get a chargeback from his credit card company. They simply take the money back. We suffer the loss of the money when we ultimately pay for those shipments from our pocket. And not only that. We get penalized from the bank/merchant account provider, and when we have too many chargebacks, they cancel out the merchant account, and we are no longer able to accept credit cards. We have to find another bank/merchant account provider, which costs us a lot of money and time. So over time, we have developed a system of "red flags," and we actively identify thieves before falling victims. This package had such "red flags." This person, whatever his real name is, used THREE different names. He was not able or willing to explain why. He refused to prove the identity of any of those names. He was first time shipper; he never shipped with us before. But he purchased a relatively expensive item ($800). We wrote to him that we believe he is a fraud, and until he proves his identity, we will not ship it. Instead, we will return the item to the seller. 2. "Cheat with weight" and "They are weighted to add weight to the package and charge more for shipping." NOT TRUE. What is he talking about? We have not even shipped to him, so how could he know we cheat with weight and charge more? 3. "Support doesn't want to work with the client at all." NOT TRUE. We spent a considerable amount of time with him, trying to resolve this matter, and ultimately, ship if possible. We sent him 16 (SIXTEEN) messages, answering his questions, explaining the problem, asking for some kind of proof, and trying to make him co-operate. Our business is shipping. We make money when we ship. We just do not want to be the victim of a crime, nor participating in any crime. And we hate thieves. 4. "They did not want to contact the store in order to resolve this situation." NOT TRUE: Just the opposite. He refused any co-operation. He did not provide any information about the purchase or the payment to the store. He did not provide a return shipping label to help us to ship it back. He refused to provide information about the purchase so we could ask the seller for the return label. Here I will share some parts of our conversation. He has broken English, which is sometimes hard to understand. His text often does not make sense. So, for the sake of authenticity, we will just copy his words exactly how he wrote them, without any changes to make sense of it or correcting mistakes. He tried to bribe us into shipping the parcel by offering good reviews if we ship. He wrote: "The store's warehouse itself is located in Texas. And I do not think that I will disclose such personal information to you. I hope we can resolve this situation. What proof do you need besides my friend's ID. I explained to you that my friend on the store's website left his data for delivery and the first and last name cannot be changed, so I indicated his data on your website. I will leave you a good review on all sites where possible." When it didn't work, he threatened us to leave bad reviews if we won't ship. We replied, "And we are also not trading good reviews from thieves for participating in a crime, as you offered." He also wrote: "i'm sorry, you misunderstood me, but I gave you the wrong name in delivery because I didn't want to use mine, but I assure you, this order wasn't paid for from someone else's card. It's just a safeguarded monitor". And later, he also wrote: "Good evening, I'm sorry I lied to you, but I used someone else's name because there were problems to deliver, my Russian name just wasn't right, and that's why I used another. I put my monitor in repair, so I made up all this whole thing with a friend because I thought you wouldn't send me a monitor. I'm really sorry I lied to you." We believe the only thing he is sorry for is that his fraud did not work out this time. None of those statements make sense, neither is true. And even though he admitted he lied and used fake identity, he still hasn't provided any proof of his real identity. 5. "Remove bad reviews !!! We have no idea what he means here. 6. "I do not advise working with this company." We agree to a certain point. We do not advise you to work with us if you are a fraudster, thief, scammer, or crook. Please, take his advice and do not work with us at all. We are a small family business, and each time you steal from us really hurts. There are plenty of bigger competitors who may bear such losses much lighter. Plus, we really hate thieves. We will do all we can to prevent you from stealing. And we may be successful, like in this case. Then we both just waste time. But if you are a decent person and pay for your purchases with your credit card, you have nothing to worry about. Then maybe reviews from other ordinary people like you may be more useful to you.

Response from Shipping StormJan 9, 2020

I am Mirek Fejfar, the co-founder of Shipping Storm. After we received all 17 packages from Hilda Zhang and put them in the system, she asked us for repacking/consolidation. Unfortunately, there were some items prohibited by USPS rules to ship overseas without MSDS Safety Data Sheet (Cosmetics). See article below. https://shippingstorm.com/en/news-and-updates/14-about-us/34-goods-prohibited-to-export-from-the-usa/ On September 19, 2019, we contacted Hilda, informed her about the fact we cannot ship certain items without the MSDS Safety Data Sheet and offered a solution. She agreed to remove those prohibited items from the shipment to Australia and ship them in the separate package to the address within the USA she provided. https://shippingstorm.com/images/folder/zendesk.png On September 24, we shipped her shipment with all “safe” goods to Australia, as agreed. And, according to our policies and price-list, we asked her to cover $15.00 expenses for that extra shipment within the USA, so we could proceed with this shipment as well. Hilda Zhang did not make the payment, instead, without any reason, on September 30, she filed a fraudulent claim with PayPal, with the false allegation that Shipping Storm did not ship her all the merchandise, asking PayPal for a refund for the whole amount she paid for our services. https://shippingstorm.com/images/folder/paypal.png PayPal opened an investigation into this case. We provided them ALL communication with Hilda and all other evidence including tracking of the shipment, and print-screens from our system. The materials clearly showed that Shipping Storm did everything according to the rules and mutual agreement, proved that Hilda's claims are completely false, and on October 18, PayPal closed the cases in our favor. https://shippingstorm.com/images/folder/paypal2.png Here I would like to strongly emphasize, that on September 30, WHEN HILDA CLAIMED SOME OF HER ITEMS WERE STOLEN, THE PACKAGE WAS STILL IN TRANSIT TO AUSTRALIA! THE PACKAGE WASN'T DELIVERED UNTIL OCTOBER 3! See the print-screen below. https://shippingstorm.com/images/folder/apc.png On October 17, Hilda filed similar fraudulent complaints with Better Business Bureau. They opened the investigation, and just like PayPal, closed the case in our favor. https://shippingstorm.com/images/folder/bbb.png At the same time, Hilda wrote negative reviews on Trustpilot and Google. As soon as Hilda finally paid $15 for shipping within the USA on November 27, the shipment with the items prohibited for the international shipment was shipped to the U.S. address Hilda provided.