Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.
Shipitfurniture (shipitfurniture.com) has 107 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
shipitfurniture.com
Website
shipitfurniture.com
Category
Furniture Stores
Location
Indio, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Purchased makeup vanity. Item was sold out everywhere else. I have a screenshot of item and purchase. Completely different item was shipped and picture was swapped out. Now my original email will not display picture. I still have the screenshot however
Unable to get in touch w customer service. They are trying to make me pay for return shipping. Do not shop here. Update: I was told return was approved and would be sent a shopping return label. This never happened. Impossible to get in touch with someone. Will be contacting the Better Business Bureau. Again DO NOT SHOP HERE.
Response from ShipitfurnitureDec 27, 2023
Hello Tracy,
We have sent you an email to come to a solution to this issue you have faced. Our team will work on your issue until it is solved. Please respond to your email!
Thank you!
CU
Currier
Did not get lower 1/2 of ottoman
Did not get lower 1/2 of ottoman
BL
Beverly L.
WRONG ITEM DELIVERED & DELIVERY CREW HAD REFUSED TO STAY LONG ENOUGH FOR ITEM TO BE UNWRAPED UPON DELIVERY
1.NO prior notice of delivery date or time- arrived unannoumced
2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled & using walkers - WE NEEDED & ASKED FOR SOME ASSISTANCE & WERE DENIED.
3. Upon removing sofa packaging, learned that WRONG ITEM WAS DELIVERED - WE ORDERED & PAID FOR A "SLEEPER" SOFA & RECVd A NON-SLEEPER (STANDARD) SOFA.
Response from ShipitfurnitureNov 9, 2023
We're deeply sorry for the issues you've experienced with your recent delivery, and we sincerely apologize for the inconvenience you've faced. Your feedback is invaluable to us, and we want to make this right for you.
Firstly, we regret that there was no prior notice of the delivery date and time. We understand that this lack of information can be frustrating and have caused an unexpected disruption to your day. We will work to improve our communication process to ensure that customers are informed of their delivery schedule in advance.
We are truly sorry to hear that the delivery team did not provide the assistance you needed upon arrival. It is essential to us that we accommodate all our customers, especially those with specific needs. We will address this matter with our delivery team to ensure that they are more attentive to such requests in the future.
Most importantly, we deeply apologize for delivering the wrong item. We understand that you ordered a sleeper sofa, and receiving a standard sofa instead is a significant mistake on our part. Please be assured that we will rectify this issue promptly. Our customer service team will be in touch to arrange for the return of the incorrect sofa and the delivery of the correct sleeper sofa at your convenience. We will prioritize this to ensure that you get the product you ordered without further delay.
We take your concerns seriously and appreciate the opportunity to make amends. Your satisfaction is our top priority, and we are committed to ensuring that you receive the product you desire. If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help you through this process.
Once again, we apologize for the inconvenience you've experienced, and we are dedicated to making things right for you.
CR
Carmen R.
Exp was not a positive one as…
Experience was not a positive one as was not informed from the start company does not deliver to my location, found out after 3rd order was denied and emailing company why kept getting denied.
Response from ShipitfurnitureJul 21, 2023
Hello Carmen,
Your shipping address is in Puerto Rico. As you can understand, it is not possible for shipping carrier to ship in all locations in Puerto Rico. This is why we could not accept your orders. After your first order, we have informed you that we can not ship to your exact location. For all your other orders, we have canceled your orders and issued you a full refund as soon as possible.
If there is anything we can do to change your review to a positive one, please let us know! We are more than happy to help you find what your looking for with in-store Puerto Rico retailers!
Thank you for understanding,
Customer Service, ShipItFurniture
JJ
jay J.
i never recieved my package also i was…
i never recieved my package also i was provided with the wrong tracking number and no one contacted me back about my order
Response from ShipitfurnitureJul 21, 2023
Hello Jay,
Your order was marked as fraudulent. We have contacted you through email to verify payment or use a different payment than your original payment. We never sent you a tracking number, and we have emailed you multiple times regarding this issue, yet you have not responded once.
Please consider contacting us before hurting our online presence with a negative review. If there is anything we can do to make you a happy customer, please let us know.
Thank you for understanding,
ShipitFurniture.com
AS
Anthony S.
You never put down date it was coming…
You never put down date it was coming damage in box can not get anyone on phone they leave number and nobody answer it
