ShimmaReviews of shimma.com

Response from ShimmaSep 29, 2026

Hello M E, Thanks for reaching out! We’re really sorry about all the hassle you’ve been through. We completely understand your frustration, especially after having to verify your address multiple times, not receiving your orders, and then being charged for a subscription you didn’t expect. We’d really like to make this right. Please reply to the email we’ve sent you so we can get your details and look into everything for you. Thanks for giving us the chance to sort this out. Best,

Response from ShimmaSep 29, 2026

Hello Kim, We’re really sorry to hear about your experience, especially with the condition your package arrived in and the issues you had with the shades, coverage, and drying time. We also understand your concern about the shipping location. Due to the high demand for our products, some orders are shipped from one of our partnered warehouses in China to help us get orders out more quickly. We really appreciate you sharing your feedback with us. Please reply to the email we’ve sent you so we can get your order details and see how we can make this right. Best,

Response from ShimmaSep 5, 2026

Hello Kali, Thanks for reaching out! We’re really sorry Shimma didn’t meet your expectations, especially after you had such high hopes for it. We understand how frustrating the drying time, transfer, color differences, and wear time must have been. For best results, we recommend applying a thin, even layer and giving it plenty of time to fully dry before contact with clothing or bedding. We also appreciate your feedback on the labeling and coverage and will share it with our team. We’ve reached out to ask for your order details so we can look into this further and see how we can help :)

Response from ShimmaSep 5, 2026

Hello Vanetta, Thanks for sharing your experience! We’re really sorry for the frustration this has caused. We understand how upsetting it is to request a cancellation and still receive shipments. We’ve reached out to ask for your order details so we can look into what happened and make sure your cancellation request is properly addressed. We appreciate you bringing this to our attention and hope we can make things right. Thanks!

Response from ShimmaSep 5, 2026

Hello Lynda, Thanks for reaching out! We never want anyone to feel like they’ve been left without support or a way to reach us, we're really sorry about this! We’d like to look into what happened and help resolve this for you. We’ve reached out to request your order details so we can investigate further. Thanks again!

Response from ShimmaSep 5, 2026

Hello Yvette, Thanks for reaching out! We’re sorry to hear the coverage wasn’t what you expected. We understand how disappointing that can be. We’d love to learn a little more about your experience and see if we can help you get better results :)

Response from ShimmaAug 22, 2026

Hello Jimmy, We’re sorry to hear about the frustration you’ve experienced with your billing and subscription. We completely understand how concerning unexpected charges can be. Once we have your information, please send us a message and our team will check your subscription and billing status and make any necessary adjustments. We’d be happy to look into this for you and help get everything sorted as soon as possible. Thank you for bringing this to our attention!

Response from ShimmaAug 13, 2026

Hello Aliza, Thanks for reaching out, and we’re really sorry to hear about your experience. We’ve received your email and will reach out to you there to look into this and help resolve the issue. We’re a legitimate company, and we take concerns like yours seriously. We hope to clear things up with you soon :) Best, Shimma Customer Support Team