Shield Home LoansWith over 46 years of combined experience, we’re dedicated to being your trusted mortgage brokerage. Our mission is to make your homeownership journey easy, rewarding, and stress-free by providing exceptional service and customized lending solutions tailored to your needs. We’re committed to earning your trust every step of the way. Let us help you achieve your homeownership dreams today! | Company NMLS: 2396589 | DRE: 02194395
Shield Home Loans (shieldhomeloans.com) has 47 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · Irvine, California
Excellent
Investments & Wealth · Calabasas, California
Excellent
Investments & Wealth · Orange, California
Excellent
Showing 10 reviews with 1 star · Clear filters
ISABELLE T.
Your company has the worst customer service that I have every experienced. I had to call several times to get someone to answer my questions. When placing the loan, I had no trouble at all getting in touch with someone after application was being processed everyone seemed to disappear. For a moment I even thought that this may be a scam but found out its just poor customer service.
customer
I was contacted by Jacob with Shield and we scheduled a phone conversation for 10:00 am on Wednesday 6-18. I sent him a text explaining my situation to him, trying to give him a heads up. When the time for our phone conversation he didn’t call or respond to my texts, he ghosted me. How unprofessional and if Shield employees people like him stay away from. By his unprofessional behavior speaks volumes of the company!!!