Sheraton MarriottReviews of sheraton.marriott.com

Ik heb gereserveerd voor 4 personen om1-9-2026 om te dineren in deze restaurant van Sheraton hotel te Usak in Turkije Bij aankomst worden we naar een tafel geleid door een serveerster, maar na een tijdje zitten merken we dat het warm wordt en vragen we buiten kunnen zitten. Krijgen in de eerste instantie te horen dat druk is en dat de tafel bezet zijn, maar ze hebben wel een midden tafel vrij. Wij besluiten om toch maar daar te gaan zitten. Krijgen de menu kaart via een pad alles in Engels , vragen of ze een Turkse menu kaart hebben want mijn gasten konden geen Engels. Na 4 keer vragen kregen we uiteindelijk een Turkse menu kaart. Na lang vragen en wachten konden we uiteindelijk bestellen. We hebben besteld en wat zie ik tot mijn grote verbazing : van 1 persoon wordt het gerecht al gebracht, de andere 3 gasten kregen later hun gerechten en wat de dranken betreft ze serveren onze dranken in BLIKJES

Sheraton Zurich Pfingstweidstrasse. Despite repeated requests to clean up room the housekeeping left it even more dirty and fill of filth and trash because the checked in person was a Russian /-my friend. So explicitly this hotel management and reception tolerates and encourages racism and discrimination of guests by origin! They first lied room was ready to us- it was as filthy as a brothel once we entered. This was lied to us - to make fun and humiliate us. Upon next repeated requests room was still not ready to check in!!! Outrageous! We summon Matiott Group to ultimately change the General Director immediately and sanction the personnel and they must be held responsible for discrimination nad disrespectful intolerable actions and damage and trauma caused to my Russian friend

Man tror man har booket et luksushotel, men service er ringe og minder om et budgethotel. Sheraton Esplanade Berlin, tilbyder deres gæster parkering i kælderen under hotellet til den dobbelte pris af hvad andre kan køber helt identisk parkering til. Det kan man kalde gæstfrihed. Køerne er lange til en middelmådig morgenmadsbuffet. Og som prikken over i'et så tilbyder de som mange andre hoteller en gratis forfriskning i hotelbaren, hvis man vil skippe rengøringen. Vores familie på fem valgte at tage imod dette tilbud en af de fire dage vi var på hotellet. Vi skulle så stå i kø i receptionen for at få en voucher, man kan bruge i baren. Efter så at have stået i kø, så viser det sig, at man ikke må bruge voucheren før dagen efter. Og at rengøring for 5 personer ikke som forventet gav fem forfriskninger - men een til deling. Hvor smålig kan man være? Så kort og godt vælg aldrig Sheraton, hvis du går efter en god hoteloplevelse.

​recently stayed at the Sheraton Kuching and experienced a series of unacceptable incidents that fell far below the standard expected of a premium Marriott property. ​The stay was impacted by serious safety and hygiene hazards, including a dangerous incident involving scalding water and a concerning hygiene regarding hotel technician conduct. When these issues were brought to management’s attention, the response was marked by an extended period ( 3 weeks ) of silence and a lack of accountability. ​Even after escalating this matter directly to Marriott’s Corporate Office of Consumer Affairs, the final resolution offered was a nominal gesture of 10,000 points at start—a figure that fails to reflect the gravity of the safety risks and service failures endured. ​I am sharing this experience as a warning to future guests. Both the property management and corporate leadership have demonstrated that they are not equipped to handle serious guest safety and service complaints with the seriousness they deserve. Travelers seeking a safe and professional environment should proceed with caution when considering this property. Paid premium rates at @SheratonKuching only to experience severe service failures. Worse, Trying to buy off a month of silence with a cheap 20k points offer isn't a 'service recovery'—it's an insult. @MarriottBonvoy @Marriott is this how you treat your guests? #CustomerServiceFail #MarriottBonvoy #SheratonKuching"

I reserved parking near RDU airport. When I arrived it was during check-in time and they had only one person working the front desk. There was someone checking in, and only one person ahead of me, yet it took me over 20 minutes to check in for my parking. When we returned from our trip I called for the shuttle to pick us up and was told it would be 10 minutes or less. After 18 minutes there still was no shuttle, so I called back. The lady apologized for the long delay and told me the drivers were switching over and she would send the other driver. I asked how long and was told it would be 10 minutes or less. After another 15 minutes or so the shuttle arrived and my husband asked what happened. The driver told him the lady working the desk must have got busy and forgot. I do not believe the lady or the shuttle driver were at fault, even though it was her who forgot, because if Sheraton actually spent some money and hired more workers the chance of a worker getting busy and forgetting is highly unlikely! Actually the driver that was driving the shuttle told us he isn’t even the regular shuttle driver, he works security, but Sheraton didn’t want to hire a shuttle driver for the later hours. Needless to say, I will never park there again!!!

Paid €420.35 for two nights (May 9-10). After checkout, two unexplained charges appeared on my card: €190 and €288.67. Contacted the hotel three times by email. They replied once, promising to reimburse for the night not used. **They did not.** No explanation for the additional charges. No follow-up. No resolution. If you stay here, expect to chase your own money long after checkout. Management does not honor their promises. Edit 1: regarding the email I received, I contacted the person you told me to contact but I have received ZERO feedback regarding my refund. This is extremely frustrating.

Sheraton Milwaukee Brookfield Hotel sent you a message: Good morning I’m really sorry to hear about the DAMAGE you experienced. 70 mph winds are no joke — that must have been a rough day. I hope everything is safe on your end and that recovery goes smoothly. NO Understanding or Sympathy here Hi L, Sheraton Milwaukee Brookfield Hotel did not approve your refund request. This means your stay is still booked. Sorry, this isn’t the answer you were hoping for. The note below is from the property: Refund Declined ++++++++++++++++ Bonvoy Program Marriott, it seems the refund was denied after requesting to cancel a reservation due to extreme weather conditions, with damaging 70 mph winds. ****** Still Refund Declined

I was overcharged at this location and corporate refuses to help. Here are the details: I stayed here in January of 2026. I booked directly through the hotel and was guaranteed a rate that was held by credit card and I opted to pay for the stay when I checked in. That was my first mistake. More on that later. The location is good in a sense. You are very close to one of the bus lines and very close to many of the restaurants in the neighborhood. However it feels like you are also on the borderline of what could be sketchy by about a few blocks. I didn’t have a problem but I saw a few hotels in some very nice parts of Roma Norte with more greenery and cuter looking homes around. The hotel seems like a popular place for Americans as I heard a lot of english there. The staff are very kind and professional. The rooms were nice and clean. I was facing the street so I heard some noise but I like that. I can sleep through most things. You were given 2 bottles of water daily which was nice. There is no ice machine in the halls or on any floors so you have to go to the restaurant with your hotel bucket and ask them to fill it. I found that a little odd. No fridge in the room either. Now for the reason I gave this the poor rating I did. The hotel was fine but the billing has been a nightmare. If you are in the USA once you have a locked in guaranteed room rate when you check in they will put a pending hold onto the card used for incidentals I assumed. I saw the hold and it was around $350 more than the rate I was given for a week. When I pointed it out to the front desk they said it will fall away once the true billing occurs. No problem. I had to extend the stay by one day due to Winter Storm Fern. They said it wasn’t a problem. When I checked out they had a folio with the breakdown of the bill. I noticed that in USD it was higher by about $45 dollars. I asked them about it and they said that once the bill goes through it will be accurate. What I am looking at is a “Pending” charge. As I make my way to the airport I get an alert on my phone from Marriott for a pending charge that is $237 over what the bill should be. I phone Marriott trying to find out why this was and after doing some sleuthing online it turns out that I am not alone. Many have had 15% added to their stay in various Marriott branches in the world. What happened is that on the website they give you a price in USD. When you check out they charge you in pesos and then they do the currency conversion to dollars themselves. And their rate is very high. The only way around this is to pay in Pesos via cash when you leave. I obviously didn’t try that as I was assured that the ‘extra’ would fall off but it was suggested on some Reddit threads. I find this practice very misleading and deceptive. And to find out it’s been happening since 2021 and before really will make me think about choosing Marriott in the future if I am going to Mexico. I stayed at the Marriott in Osaka and there were no hidden conversion fees. Maybe it’s this Marriott which is doing it? I called corporate and they told me only the hotel can reverse the charges so maybe this particular branch is like a franchise. Who knows but this is a warning to others who choose to stay here. Even though it looks like your rate is locked in ..if you’re paying in US currency via credit card expect a hefty 15% added to your bill.