We recently stayed at the Sheraton Tampa Brandon Hotel while attending a volleyball tournament, and unfortunately our experience was very disappointing.
After checking in and arriving on the third floor, we immediately noticed a strong musty odor, likely from water damage. There were drying machines running in the hallways, which reinforced this concern. Upon entering our room, the smell was even more intense, making it difficult to relax or sleep over the two nights due to poor air quality.
The cleanliness of the room was also unacceptable. The bottom of the shower curtain had visible red mold, and the toilet had not been properly cleaned. In addition, we observed both live and dead cockroaches in the stairwells. A dirty Q-tip remained in the hallway the entire duration of our stay, indicating a lack of basic housekeeping.
We reported these issues to management, who took our contact information and told us we would be relocated to a different room. However, no one followed up with us, and the situation was never resolved.
Based on the poor conditions and lack of customer service, we would not recommend staying at this hotel.
FM
Fred M.
Teleurstellende ervaring met langparkeren bij Sheraton Amsterdam Airport Hotel – auto zwaar vervuild en beschadigd
We kozen begin november 2025 voor een overnachting bij het Sheraton Amsterdam Airport Hotel vanwege het handige langparkeerconcept. Het idee was perfect: overnachten, direct de luchthaven in lopen en na drie weken vakantie gewoon met de eigen auto naar huis rijden, zonder gedoe met taxi’s of wachtrijen bij de officiële Schiphol-parkeerplaatsen.
De heenreis verliep prima: de garage ligt gunstig, de auto stond droog en we konden lopend naar de terminal. Bij terugkomst was het echter een drama.
Onze auto stond volledig onder het steengruis/stof, met pylonen eromheen en een briefje dat de auto weggehaald moest worden vanwege onderhoud in de garage. Blijkbaar waren we “te lang” weg (drie weken vakantie), waardoor de werkzaamheden al waren gestart en de auto niet was verplaatst. Resultaat: een dikke laag vuil over de hele wagen.
Helaas bleef het niet bij vuil. Mensen hadden met hun vingers in het stof geschreven en na het wassen in de wasstraat bleken er diverse krassen en beschadigingen zichtbaar te zijn die er voorheen niet zaten.
We hebben direct contact opgenomen met het hotel. Na meerdere mailwisselingen (waarbij bijgevoegde foto’s telkens “verdwenen” aan hun kant) werden we doorverwezen naar Schiphol, dat de garage beheert. Ook daar hetzelfde verhaal: foto’s die niet aankwamen, extreem lange wachttijden en uiteindelijk de reactie dat Sheraton aansprakelijk is, omdat zij wisten van de werkzaamheden en ons hadden moeten waarschuwen dat lang parkeren tijdens die periode risico’s met zich meebracht.
Ondertussen kregen we van het Sheraton een mail met excuses voor de trage afhandeling en het aanbod van een gratis overnachting “de volgende keer”. Serieus? Na deze ervaring komt er echt geen volgende keer, zelfs niet als er geld bij zou zitten.
Mijn vrouw heeft 34 jaar in de reiswereld gewerkt en nog nooit zo’n slechte klantenservice ervaren bij twee partijen tegelijk: het hotel wijst naar Schiphol, Schiphol wijst terug naar het hotel, en ondertussen blijft de klant met de schade en de rompslomp zitten. Het concept van langparkeren bij het Sheraton klinkt aantrekkelijk, maar de uitvoering en nazorg zijn ronduit teleurstellend en onprofessioneel.
Ik raad dit parkeerarrangement af als je langer dan een week of twee weg bent, zeker als er onderhoud gepland (of gaande) is. Jammer, want de locatie en het idee waren top – de uitvoering en verantwoordelijkheid absoluut niet.
Tip voor het hotel/Schiphol: Communiceer werkzaamheden duidelijk vooraf (bij boeking én bij inchecken), verplaats auto’s proactief of waarschuw gasten tijdig, en behandel schadeclaims serieus en snel.
RD
russell D.
the Sharaton Marriot in Memphis was…
the Sharaton Marriot in Memphis was awful, the bar and restaurant were both closed, apparently due to under occupancy, and the room wasnt particularly great, if youre going to take bookings then you should offer all the services expected of the hotel, if you cant be bothered to do that, then dont take bookings!!!
HR
Hotel R.
Double Charged on a Prepaid Stay — Check Your Statement
I prepaid this stay and still had what appeared to be a duplicate charge posted to my credit card. I raised the issue with the hotel while on property and was told it was fixed and would not post — yet it did. If I had not closely monitored my account and caught it again, I would have been charged twice without authorization. The hotel simply reversed the charge after the fact and offered nothing beyond a weak apology. The message from corporate seems to be that this is acceptable behavior, especially since the booking was made through a third party. If you book a prepaid stay here, watch your credit card closely so you’re not billed twice.
VP
VPM
Not a five star hotel!
We just spend a week at Sheraton Fuerteventura Beach, Golf & Spa Resort which was suppose to be a 5 star hotel! Not at all.
Lack of service in the restaurants. The plates and glasses were chipped.
Lack of maintenance of the rooms. The bathtub was not properly installed, as there was a large gap between the tub and the wall.
According to the information from our travel agency, men were required to wear long trousers in the restaurants. This was not required at all, as many men were dining wearing shorts and flip-flops!
On the dashboard by the pool, there was a sign of 'no dogs allowed', but there were still at least five different families having their dog with them by the pool.
JG
JOSE G.
Sheraton Zagreb
When we checked in at the Hotel, the night clerk said-"we have an upgrade for you", but the upgrade seemed to be a downgrade. I had requested and paid for a queen bed as we were a couple but the "upgrade" happened to be twin beds. When enquired the next day, we were told it would be sorted, but when we returned in the evening, nothing was done about it and we wasted hours while they gave us a new room-no apologies or anything except for one front office staff while the top managers strutted around not bothering at all.
AH
A H.
They stole money from the safe
They stole money from the safe
Sheraton Oman employ thieves from top to bottom. When confronted, they wasted 2 hours of our weekend and did nothing. They claim that no one can open the hotel safe which is total lies, because we confronted them with the fact that it can be opened when someone forget his number. What is strange is they try to cover the crime rather then fix it which means the management must be involved. Shame on you Sheraton. you supposed to be top hotel!
AD
A De S.
Take care on Sheraton bugambilias Vallarta
If You are planning to travel to SHERATON BUGAMBILIAS in PUERTO VALLARTA, MEXICO, be aware about buy a membership on it's vacation club. This franchise named as Playas de Occidente and BUGAMBILIAS vacation club does not accomplish with terms filled, change your unit paíd and force to pay You an upgrade for your same unit to keep it. I bought it on 2000 and it's sales director forcé me once and tried to do it again where i decided to freeze it years ago and evaluate legal actions for avoid me to use My $25000 invest. Take care.
