Jessica B.
Their fraud alert flagged a transaction…
Their fraud alert flagged a transaction that I did authorize, and have authorized in the past. Called them and the agent could not explain why it was flagged (which does not help me avoid the flag in the future). Bank itself gave me different instructions and said I needed a new debit card, Shazam said I didn't, clearly communication between them is lacking. Will not be using this card unless I have to. In future, will not use a bank that uses Shazam as the processor for their debit cards.