Shaver Outlet, Inc.Reviews of shaveroutlet.com

Response from Shaver Outlet, Inc.Dec 3, 2024

We are sorry for your confusion and that your card was compromised, however, these problems did not occur on our website. Our site is secure. This means information (such as passwords or credit cards) will be securely sent to this site and cannot be intercepted. This certificate information is viewable on our site by clicking on the lock symbol in your browser. Further, we do not retain ANY card numbers or other information from your card. As far as emails, we have never shared or sold email addresses in our 27 years in business. We are sorry that you have experienced these problems but you will need to look elsewhere for the source of the problem.

Response from Shaver Outlet, Inc.Apr 3, 2024

We're sorry that you have experienced a problem. You have not identified yourself here, so it is impossible to assist you. Please email us at [email protected] or call us at 321-269-7724 so that we may assist you

Response from Shaver Outlet, Inc.Aug 22, 2023

We are sorry that you are experiencing a problem with your 30+ year old Remington shaver. As a Remington service center, we will use our expertise along with the information we request from you to diagnose the problem so that it can be addressed correctly. With all due respect, we are not going to blindly accept your diagnosis of the problem without verifying it. With antique shavers like you have, there are a handful of variables to consider in diagnosing the problem. Because you were unwilling to have any discussion about the possible causes of the problem you were experiencing, we were simply unable to assist you. We wish you luck.

Response from Shaver Outlet, Inc.Jun 19, 2023

We are sorry that you did not see the red lettering on the item page that states that the item was out of stock. We are also sorry that you did not see the red lettering on the checkout screen that stated that the item would be backordered. When you emailed us about the problem stressing how upset you were, the only logical thing to do was cancel your order.

Response from Shaver Outlet, Inc.Sep 5, 2022

We are sorry that you ordered an incompatible part. When ordering parts, it is critical that you match the model number on your shaver to the list of compatible models provided in the description on the item page to ensure a fit. Ordering by sight is very unreliable as many parts look identical or similar. We are also available by phone or email to answer your compatibility questions before you place your order. Because you did not match your model number as necessary and ordered the wrong part, it is your responsibility to return the item.

Response from Shaver Outlet, Inc.Feb 15, 2022

We are sorry that you misunderstood our response to you. You requested that we cancel one of the two items you ordered. Because we can not cancel just one, we cancelled the entire order and asked you to reorder making sure to match your model number to the list of models provided on the item page. There was no tone and no reprimand. Just informing you as to what was done and advice on how to reorder so that you get the parts you need.

Response from Shaver Outlet, Inc.Nov 3, 2020

If you have not been in contact with your bank, please contact them immediately as your card has been compromised. They can explain to you in more detail. Shaver Outlet, does not have your card information. What has happened is a credit card thief has gotten your card information and attempted to place an order on our site. Your bank approved it and that is why you see a 'pending' transaction on your on-line account. However, our credit card processor declined the transaction due to the suspected fraud. You will never be charged. The 'pending' transaction that you initially saw, will simply disappear within a few days.