Trent F.
The worst treatment I have ever received
The worst treatment I have ever received. First, they didn't tell me they were going to dilate my eyes but did so, without my consensus, and then left me to drive myself home, in broad daylight, after the visit. Needless to say I was basically blind in that bright afternoon sunlight on the drive home almost causing an accident when I couldn't see well enough to avoid swerving into a center median while turning. Second, I was never notified the exorbitant cost of the dilation on checkout and only noticed it on the single bill I finally received several months later. Third, I told them I could not receive postal mail but they insisted I give them a postal mailbox anyway. They never sent me a bill electronically, only through the postal mail, and then they added late fees when I did not pay the bill but I never received. I only received the paper bill by happenstance. Fourth, I was told I would receive a glasses and contact prescription but at check out they only had a glasses prescription and they required me to pay $75 extra if I wanted that. Later, when discussing the exhorbitant bill with the billing department, they only credited me $70 even though my credit card statements showed I paid $75. Fifth, the glasses prescription I was provided was rejected by two different online providers as being an invalid prescription. Moreover, when I went to a brick and mortar shop to get contact and glasses prescriptions they verified that the prescription was nowhere near accurate and was unusable. Sixth, the building department was completely unhelpful. They gladly removed a charge here but then added it over here so the final amount was still the same. They didn't seem to care that the service was poor, the prescription was invalid, my safety was put in jeopardy for really anything else. There is nothing good that I can say about this shop and, personally, I will never go back to them and trust them with my vision.



