Shar Music Reviews | Read Customer Reviews of sharmusic.com

Shar MusicReviews of sharmusic.com

1.314 reviews
Music & Instruments
2465 S Industrial Hwy, Ann Arbor, Michigan

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Shar Music

About Shar Music

Shar Music is one of the nation's leading retailers dedicated exclusively to string players. Headquartered in Ann Arbor, Michigan, Shar Music has served violinists, violists, cellists, and bassists of every level for more than six decades. Our customers range from young students picking up their first instrument to seasoned professionals performing on the world's great stages, as well as the teachers, parents, and orchestras who support them.We carry one of the most comprehensive selections of string instruments, bows, strings, cases, accessories, and sheet music available anywhere. Our catalog includes trusted names and specialty products alike, from student outfits to rare fine instruments evaluated and set up by our experienced violin shop. Our flexible rental program makes it easy for families to start their musical journey, and our knowledgeable staff, many of whom are string players themselves, is ready to help customers find the right fit for their playing, budget, and goals.At Shar, we believe string players deserve a partner who understands their music as deeply as they do. That's why we invest in expert advice, careful instrument setup, and educational resources that help musicians grow. We also share practice tips, product guides, and repertoire insights through our blog and newsletters. Whether you're choosing your first set of strings, searching for an Urtext edition of a beloved sonata, or upgrading to a professional-level instrument, Shar Music is here to support you at every stage.Discover everything we offer at sharmusic.com, where string players around the world shop with confidence.

Shar Music (sharmusic.com) has 14 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.

Also known as: sharmusic.com
Website: sharmusic.com
Category: Music & Instruments
Location: Ann Arbor, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Shar Music reviews

Showing 13 reviews with 1 star · Clear filters

Friend of T.
Mar 25, 2024
Terrible customer service
I just ordered a new set of strings and at the last minute noticed it was a ball end instead of a loop end. Even though the order hadn't been shipped yet they indicated that they can't do anything about it so I have to send it back once it arrives in 2 weeks. Not helpful service at all, very rude. I used to be a loyal customer of Shar but I have found them so unhelpful I'll never order from them again.
Response from Shar MusicSep 25, 2026
Hi, thank you for your feedback, and we apologize for the delayed reply. We're sorry to hear about the mix-up with your string order and that your experience with our team fell short. We process and ship orders quickly, so changes need to be requested within 2 hours of placing an order. After that, the order may already be in progress and changes can't always be made. Unopened strings in their original packaging can still be returned within 30 days of delivery. We're sorry this wasn't the easy fix you were hoping for, and we appreciate you letting us know how the conversation felt. If there's anything still unresolved, our team is here to help at 800-248-7427 or [email protected]. — The Shar Music Team
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Louise K.
Feb 27, 2024
They refused to admit they were in error
Based on their website description, I ordered a replacement leg for my Bonmusica shoulder rest. The website said it was the "short" "left leg. Sadly, I didn't notice thst it also said it was 50MM. The part arrived and it was not the left leg nor was it short. I contacted Shar and they insisted it was correct. I sent them documentation showing it was NOT correct and their website had it listed wrong. They then said they "investigated" and it was correct. I sent them more documentation and asked for a refund. For the record, the "short" "left" leg is 35MM...not 50MM. They charged me for shipping but wouldn't pay for me to return it. Now I'm supposed to trust they'll refund my money when they get the part back. We shall see.
Response from Shar MusicSep 25, 2026
Hi Louise, thank you for your feedback, and we apologize for the delayed reply. We're sorry for the frustration this order caused, and we appreciate the time you took to send documentation to our team. We carefully reviewed your concern, and the part we shipped matched the product listing, including the 50MM size. Since the correct item was sent, return shipping wasn't covered. We cover return shipping only when the wrong item is sent or an item is defective. We understand how frustrating it is when a part doesn't turn out to be what you need, and we're sorry it wasn't the right fit for your shoulder rest. If there's anything still unresolved, our team is here to help at 800-248-7427 or [email protected]. — The Shar Music Team
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Kat
Feb 19, 2024
Used to be a shar customer…
After being a loyal shar music customer for close to 15 years, I was incredibly disappointed with their refusal to address selling me a set for strings with one defective string. They were expensive strings that I bought ahead of time for an audition. I opened them shortly after the 30 day window, and they wouldn’t do anything about it. I bought the single string from another company and will take my business Elsewhere
Response from Shar MusicSep 25, 2026
Hi Kat, thank you for your feedback, and we apologize for the delayed reply. We truly appreciate your nearly 15 years as a Shar customer, and we're sorry to hear about your experience with this string set, especially with an audition coming up. Our 30-day guarantee covers defective items reported within 30 days of delivery. Concerns raised after that window are reviewed case by case. We understand how disappointing it was that the outcome wasn't what you hoped for, and we're grateful for the loyalty you've shown us over the years. If there's anything still unresolved, our team is here to help at 800-248-7427 or [email protected]. — The Shar Music Team
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Ivy B.
Oct 25, 2023
Cello was a rent to own and came with a…
Cello was a rent to own and came with a big crack. When I wanted my money back I had to pay for return shipping that costs more than 1 months rent. Do NOT recommend.
Response from Shar MusicSep 25, 2026
Hi Ivy, thank you for your feedback, and we apologize for the delayed reply. We're sorry to hear about the condition your cello arrived in and the frustration that followed. Every rental instrument is inspected before it ships. If an instrument arrives damaged, please contact us right away so we can review it and arrange the next steps. We understand how disappointing this experience was, and we appreciate you sharing it. If there's anything still unresolved, our team is here to help at 800-248-7427 or [email protected]. — The Shar Music Team
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Thomas C.
Feb 4, 2023
Horrible customer service
Horrible customer service. I ordered a set of Jargar cello strings and the A string broke when my son's music teacher was installing the string. I requested to return the strings and waited a week with no response. I then called Shar Music and they said they would only replace the one broken string but would not allow a return and refund of the other strings since they had been opened and installed. After thinking about it a couple minutes, I called back and requested a refund for the one broken string but they wouldn't do that either. It's better to buy from Amazon or some other place with good return policies.
Response from Shar MusicSep 25, 2026
Hi Thomas, thank you for your feedback, and we apologize for the delayed reply. We're sorry to hear about the broken A string and the wait you had for a response. Opened strings aren't eligible for return, because once strings are installed they can't be resold. When a string is found to be defective, we're happy to replace it, which is what our team offered in this case. We understand this wasn't the outcome you were hoping for, and we appreciate you sharing your experience. If there's anything still unresolved, our team is here to help at 800-248-7427 or [email protected]. — The Shar Music Team
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