Shar MusicReviews of sharmusic.com

Response from Shar MusicSep 24, 2026

Hi Zaw Dan Aung, we're truly sorry your daughter's violin didn't arrive before school started, and for the stress and the missed workday that followed. We know how important it is for students to be ready from day one. To clarify for you and other shoppers: this item's product page says "This item is currently on backorder. Order today to reserve your place in line." That message appears right above the Add to Cart button. The 5–10 business day delivery estimate applies to in-stock items only. We understand this can be easy to miss, especially during the back-to-school rush, and we appreciate your feedback. If there's anything we can still do to help with your order, please reach out to our Customer Care team at 800-248-7427 or [email protected]. We'd welcome the chance to make things right. — The Shar Music Team

Response from Shar MusicSep 24, 2026

Hi LM WL, thank you for your feedback and for being a Shar customer since 2024. We're sorry to hear your experience hasn't met expectations. Every order is checked before it ships. If an item ever appears to be missing, please let us know right away so we can look into it and resolve it quickly. We're sorry to hear it took several contacts to get your concerns addressed. That's not the level of service we aim to provide. We also want to reassure you and other shoppers that we do not remove reviews based on their rating. All reviews that meet our posting guidelines are published, whether they're positive or negative. As for your violin, noise from the E string can have several causes, and bridges sometimes need fitting adjustments as the instrument settles or with seasonal changes in humidity. If there's anything still unresolved, our team is here to help at 800-248-7427 or [email protected]. — The Shar Music Team

Response from Shar MusicSep 24, 2026

Hi Andrea, thank you for your feedback. We're sorry to hear you didn't receive a response to your trial requests. We aim to reply to every request, and we'd like to look into what happened. If you're still interested in trying an instrument or bow, please contact our team at 800-248-7427 or [email protected], and we'll be glad to help you get started. — The Shar Music Team

Response from Shar MusicSep 24, 2026

Hi Sergei, thank you for your feedback, and we apologize for the delayed reply. We're sorry to hear about your experience with your order. We process cancellation requests as quickly as possible, but sometimes an order has already been packed or shipped by the time a request reaches us. When that happens, the order can usually still be returned for a refund under our return policy. If this is still unresolved, please contact our team at 800-248-7427 or [email protected], and we'll be glad to look into it. — The Shar Music Team

Response from Shar MusicSep 24, 2026

Hi Yuliya, thank you for your feedback, and we apologize for the delayed reply. We're sorry to hear about the frustration you experienced with your order and exchange. When a return is needed because of an error on our part, we cover the return shipping. If an exchange is for a different size than the one ordered, standard return shipping charges may apply. We understand how confusing this can feel, and we're sorry we weren't able to resolve it to your satisfaction. Finding the right size is important, and our team is always happy to help with sizing questions before or after an order. If there's anything still unresolved, please reach out to us at 800-248-7427 or [email protected]. — The Shar Music Team

Response from Shar MusicSep 24, 2026

Hi Dina, thank you so much for your kind words! We're glad Kyndra was able to clear up the confusion, get your new order placed, and start your return. We'll be sure to pass your feedback along to her. We look forward to helping you again! — The Shar Music Team

Response from Shar MusicSep 24, 2026

Hi Gus, thank you for your feedback, and we apologize for the delayed reply. We're sorry to hear you feel your experience with us has changed. Hearing from long-time customers matters to us, and we'd appreciate the chance to learn more about what's fallen short. Please reach out to us at 800-248-7427 or [email protected]. — The Shar Music Team

Response from Shar MusicSep 24, 2026

Hi, thank you for sharing your history with Shar Music. It means a great deal that your family has trusted us since 1970 and that you've recommended us to your students. We apologize for our delayed reply here, and we're sorry to hear about the trouble with your string order, especially with a performance and an audition coming up. When an order arrives with the wrong item, we work to correct it as quickly as possible. We're sorry you didn't get the fast response you needed at such an important time. If anything is still unresolved, our team is here to help at 800-248-7427 or [email protected]. — The Shar Music Team