Shark RobotReviews of sharkrobot.com

I purchased a power detect never touch vacuum and mop. It doesn’t actually do what you ask it to do. I called customer service, they said they would call back. They never did. I called them again and got a replacement which also doesn’t work. I spend more time trying to sort the robot out and resetting it than, actual cleaning. Awful product not fit for purpose.

Absolutely horrible! I was ready to spend a lot of money on Merch from Vivziepop since I'm a huge Helluva Boss and Hazbin Hotel Fan. First time I wrote a mail to them to ask the question if I'd be possible to buy a bulk of Pre Order Items instead of just three (cause there was a limit of 3 articles in the cart) they answery back with "You have to put your items in the cart and then buy them by checking out". Yeah...thanks Captain Obvious. Very helpful answer.... Still I wanted the merch so I put my three items in the cart, ready to do multiple purchases instead of just one and typed in my adress WHERE I LITERALLY LIVE and have been living for longer than five years and the website says "adress seems to be wrong, please check again!"... Got up, went outside, looked at my house, went back in, picked up the Amazon package I had gotten a few days ago, checked on the package that displayed my adress and called BS! 'Okay' I thought, 'Just gonna write to them again. So I did write again and explained my problem eanna know what they answered?! They told me NOTHING! The same stupid bot reply like last lltime. One scentence "something seems to be wrong with the adress. please check again." So yeah: Useless / non existent customer service, absolutely terrible management and a very sad and disappointed customer. Don't buy here, it ain't worth the hassle.

My order #1361422 which I made in May 2024 still not delivered to Europe in December 2024. The store gave me the tracking numbers: GM545115523003171394 and LW502986528DE. There is neither way to track the parcel, nor to refund. Please keep clear of this fly-by-night operation.

After sale service is non existent. Cannot buy replacement mop pads. The stores stocking the vacuum cleaner robots does not stock the mop pads and none available on the Shark website.

I should have checked the review before I placed order. They sell specialties with high price tags. I would expect higher quality and better services. I received my order of Blitz mug, which came with a clear defect on the handle. However, when contacting the customer service, they refused to replace the mug because of the 7-day return policy. If you want to order anything from Shark Robot, make sure you check your goods as soon as they arrive. This shop is quite arrogant and they do not care about services in spite of the high prices.

Shark Robot screwed up the order: they sent just one of two posters ordered. They never contested the fact that they screwed up but simply said it was over seven days since the poster was "delivered", and so I could go screw myself. I got my money back through a credit card dispute, but it was outrageous. The most idiotic online shopping experience I've had for a long long time.

Faulty product recieved and company refused to send replacement or refund. Should have read the reviews on here first i guess. Avoid!!!

Disastrous experience (international): The package apparently encountered a problem on the way, sharkrobot told me without proof that the package had been destroyed on the way, decided to refund me the items without my consent, forgetting the transport and customs fees that I paid. I do not recommend.