ShareWell provides an affordable mental health alternative to therapy via peer support. ShareWell is the first peer support marketplace for mental health to find affordable support for depression, anxiety, ADHD, and much more. Access a year of unlimited mental health support for less than the cost of an average therapy session. ShareWell has a new connective approach to mental health. ShareWell is not just a service but also a community where you can connect with thousands of supportive people who share your same experience and are ready to support you in your journey.Visit @ https://sharewellnow.com
ShareWell (sharewellnow.com) has 67 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
sharewellnow.com
Website
sharewellnow.com
Category
Mental Health
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Literally every time I come to this location I’m here for 2 plus hrs when there is no one here. It makes no sense at all. My granddaughter has hives and they’re just lollygagging.
Response from ShareWellMay 5, 2025
Hi there! It looks like your review is intended for a different organization—another ShareWell that’s a nonprofit healthcare facility: https://joinsharewell.com.
We’re actually a separate platform that offers virtual peer support groups and don’t have a physical location or provide healthcare services.
When you have a moment, we’d really appreciate it if you could remove your review.
Thanks so much!
MB
MARY B.
SHAREWELL RETRAUMATIZED ME!!!
STAY AWAY FROM SHAREWELL UNLESS YOU WANT FURTHER TRAUMATIZATION!!!
I joined this site in December 2024 because it sounded like a great ideal to get support and encouragement from your peers... What a huge MISTAKE!!!... what this site basically boiled down to was a site where untreated, mentally ill people were being used as unpaid free labor to counsel the mentally ill as so-called peers and I now understand why they have such strict confidentiality rules regarding what goes on in the sessions on this site because it is literally a "ZOO and a CIRCUS" where the mentally ill are basically allowed to run WILD and run the show!!!... as a result of being on this site I engaged with a host that hosted a session that caused me to be retraumatized... After sending a detailed description of what happened during this session with this particular host to ShareWell and discussing this incident with the so-called ShareWell Host's Manager (Amy) who agreed that the host that I reported violated ShareWell's policies on so many levels and that I should block her from having any contact with me on Sharewell they then afterwards blocked me from the site and refused to refund me my one year's membership fees that I had paid in advance... This site is a total Money-Grab and a Joke!!!... and even though they have recently started incorporating what they call professional hosts the majority of the people on this site are truly mentally ill and they're making money off of using their services for FREE which is soooo tragically dangerous and sad for all those that are involved on this site... Unless you want to risk receiving counsel from a mentally ill person and further Traumatization I would strongly suggest and recommend that you stay Far... Far... away from ShareWell!!!
Update: To rebutt my previous very honest and transparent statement regarding my shared experience on ShareWell by stating that my ShareWell account was suspended because I violated this site's safety standards multiple times while I received absolutely ZERO safety violation notifications from this company during the time that I was a member of ShareWell and to say that you have no record of my paid membership after I was an UNPAID peer host on this site for 3 months hosting 3-5 sessions per week and receiving numerous highly rated reviews from other members of ShareWell in regards to the sessions that I hosted your rebuttal is blatantly UNTRUE and ABSURB!!!...
Response from ShareWellApr 21, 2025
We’re truly sorry to hear that your experience with ShareWell was distressing. Your well-being is important to us, and we take all reports seriously.
After reviewing your account, we found that our safety team thoroughly investigated the situation and took action in alignment with our community guidelines. While we’re sorry you had a difficult experience, we want to be transparent that your account was suspended due to multiple violations of our safety policies.
We also want to clarify that we have no record of payment associated with your account. If you believe there was a charge made under a different account, or if you had multiple profiles, please reach out to [email protected] so our team can assist further. For suspended accounts, we offer refunds for any unused months.
At ShareWell, we believe deeply in the power of peer support—but we also recognize that peer-led spaces are not a substitute for professional therapy and may not be the right fit for everyone, especially those in acute crisis.
We sincerely wish you healing and peace on your continued journey, and we thank you for the time you spent with our community.
SC
Sarah C.
Horrific company
Horrific company. Paid for a subscription, didn’t like the sessions at all, and the company refused to refund my money. They then disabled my account so I couldn’t tell anyone what happened. The sessions are peer-lead so they are a shit show. My issues became worse from it.
Response from ShareWellApr 3, 2025
We're truly sorry to hear about your experience. Our mission is to provide a safe and supportive space for people to connect through peer-led support, but we recognize it's not the right fit for everyone, and your feedback helps us improve. We have recently added Pro groups led by professionals—if you return, we'd love for you to see if they are a better fit.
Regarding your refund and account concerns, we'd like the opportunity to look into what happened and make it right. Accounts are typically only disabled by request or in rare safety-related situations. Please contact us directly at [[email protected]] so we can help.
Your well-being matters to us, and we hope we can resolve this in a way that feels fair and respectful to you.
TG
Tatiauna G.
As a sharewell user these are the…
As a sharewell user these are the things I found.
One many come her to find their next love interest. Just wait you will notice.
Two the groups are peer run by people who have never been to therapy much less school to know how to run a group.
Three you go to ten groups and each group you introduce yourself and that is it. There are many and by the time each person does this the session is over. Never getting help with ways to cope or change.
Four they now have a pro session that cost you more to use
Personally if you want true help you won’t get it here. If you want to just vent you won’t get it here. I have been on here for around five months and had one good session. I got resources and information to move forward with. I wouldn’t waste my money.
Sharewell you will rebuttal this but truth is truth you made that pro session and chanted more to use it
Response from ShareWellApr 3, 2025
Thanks for sharing your honest experience— we’re sorry to hear ShareWell didn’t meet your needs. Our peer-led model is built on the idea that healing can happen through shared experience, not just clinical expertise. We know that this format works well for some and not for others. Your point about introductions taking up too much time is valid, and we’re actively exploring ways to make sessions more balanced and impactful.
We received feedback that some members were looking for more structured support, which is why we introduced Pro sessions led by professionals—these do come at an added cost to help us support the facilitators' time and expertise. That said, we still provide a range of free and peer-led options because accessibility matters deeply to us.
Thank you again for your feedback. We take it to heart.
AP
Andrea P.
Just Another Social Media Hellscape!
The first honest thing you should know is that ShareWell gives members a free month for writing a 5-Star review! Consider that while you read the 5-Star reviews.
Here is my opinion, unbiased and honest experiences on ShareWell.
ShareWell is supposed to be a compliment to seeing a Licensed Mental Health Therapist, but it is not. Members brag about firing their Therapist in sessions. They also bash Licensed Therapists. This occurred in several groups that I attended, which I found disturbing.
ShareWell is not supposed to be a replacement for Therapy with a Licensed Therapist, but many members have chosen to do so and encourage others to do so.
I was verbally attacked by a member because I reminded her of her Mother, and I do not feel that ShareWell provided sufficient support for that incident. I was just told sorry and encouraged to learn to be more assertive while hosting.
Some members are rude, selfish, and inconsiderate and disregard the topic of the session and make it their own instead of respect the Host and other group members.
For example, an Art Group should be fun and stress relief. On several occasions, I witnessed a member in my own group and other hosts Art Groups enter the session and start crying and talking about her abusive husband or how her parents abused her as a child.
ShareWell only has one person in charge of all the volunteer hosts! They offer support sessions, but not enough of them! They should be offered at various times and days so that the hosts have more access and can ask more questions and receive more training and guidance.
I tried to email the person in charge of the hosts to ask questions and gain more support, but for months my emails went to her Spam box and were left unanswered.
After hosting a few sessions, I soon realized that I was in over my head and just how insufficient the host training was! There was nothing in the training course to prepare a host for when a member comes in and wants to ignore the topic and tone of the group and turn it into their own Trauma Dump Session or when a Member enters the group and is blasting loud club music and is behaving like they could be under the influence of drugs or alcohol, or starts discussing being suspended from work for sexual harassment of a co-worker.
I am angry and resent ShareWell for using and exploiting me! I feel that if ShareWell really does care about people as they claim that they should give, a low income person who lost a loved one should receive a free year of ShareWell Unlimited with proof of loss and low income. Even Walmart and Amazon offer discounted rates on memberships to people on public assistance!
Since the hosts are not Licensed Professionals are not paid, they could easily afford to gift a free annual unlimited membership to someone who is indigent and lose a loved one if they really cared about people and want to support people struggling with mental health challenges as they claim.
ShareWell takes advantage and exploits people like me who are living in poverty and lost their Mother for profits. I resent that in order to receive sufficient support that I must host in exchange for a free month.
ShareWell took advantage of my need for support during my grief, and I was pushed beyond my limits. As a result, I am burned out and depressed. I think it is rotten of ShareWell to exploit and use people who need support for mental health struggles and profit from struggling people hosting before they are ready to host just so that they can earn a free month and continue to receive support. This is just my opinion based on my experience.
I have come to believe that ShareWell is more toxic for me than supportive. Very few sessions were beneficial for me. Most sessions are members venting and crying, and I feel frustrated, re-traumatized, or triggered.
I have decided that I no longer want to place my Mental Health in the hands of volunteers who lack the training and support necessary or host sessions. ShareWell exploits people during the lowest point in their lives! ShareWell is no better than Social Media for support!
Response from ShareWellJan 9, 2025
Thank you for sharing your experience. To clarify, we encourage honest reviews and don’t offer a free month for only 5-star reviews.
We’re sorry to hear that your time with ShareWell didn’t meet your expectations. As a peer support platform, you may encounter perspectives that are different from yours in support groups. While some members may prefer peer support over therapy, ShareWell values therapy and emphasizes its value in our community messaging and resources. We aim to provide a supportive space, while acknowledging that everyone’s healing journeys and needs vary greatly.
We appreciate your perspective on our host training and session dynamics. We offer hosts ways to use our service for free to make our services more accessible, not as a way to take advantage of anyone. We appreciate the feedback to offer more support sessions for hosts; we will do our best to expand those session offerings.
Thank you for spending time with us, and we wish you the best on your mental health journey.
AY
Aya
Consider Other Options!
(Don’t let the 5-star reviews fool you. They give people a free month of unlimited membership in exchange.)
If you are looking for a site with plenty of peers who clearly have borderline personality disorder and Cluster B traits, this is for you! You will trigger all of them when you set boundaries, even as a host, and eventually get permanently banned for restricting members who have hurt you. Sharewell is an expensive site run by volunteer hosts who get paid zero dollars, to be treated with disrespect and be doubted by leadership when submitting valid concerns. Sharewell is the definition of an abusive site preying on abused and traumatized people and their money.
Response from ShareWellJan 9, 2025
Thank you for your feedback. We’d like to clarify that while ShareWell encourages reviews, we encourage honest reviews and do not offer a free month in exchange for only 5-star reviews.
We’re sorry to hear the platform didn’t meet your expectations. At ShareWell, we are committed to maintaining a respectful and supportive community, and we take safety seriously. Members who violate our safety rules will be banned to protect the well-being of others.
As a peer support platform, ShareWell allows members to create and host their own support groups. This model focuses on connection and mutual understanding rather than relying on paid group leaders. While this approach may not suit everyone, it’s core to who we are.
We appreciate your perspective—it helps us learn and improve.
MV
Mandi V.
Lack of privacy
This company does not respect people to remain anonymous. They also don’t have licensed professionals running the group sessions. I am not impressed with the strict guidelines that you have to show your face. It makes for people with trauma like myself uncomfortable.
Response from ShareWellJan 9, 2025
Thanks for sharing your feedback. At ShareWell, we prioritize privacy and anonymity, which is why members can use unique usernames to feel secure. We require cameras on for safety so that everyone knows they are speaking to a real human.
Being a peer support community, our support group hosts come from all walks of life—some with mental health backgrounds and others with unique lived experiences. This diversity helps us ensure our support groups reflect the broad needs of our community. While this approach might not suit everyone, it allows us to build a supportive space for many. Thank you again for sharing your perspective.