Sharecare is a health and wellness engagement platform that provides consumers with personalized information, programs and resources to improve their health.
Sharecare (sharecare.com) has 74 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Sunshine
The most incompetent people working at this place with the absolute worst service. Vulnerable patients are at their mercy for medical records if a facility chooses to manage their records with Sharecare. Taking weeks to process medical records is unacceptable with no option for STAT records. Completely unacceptable.
Crappy H.
Have been trying to get my elderly mother's records copied and sent to her memory care facility since late June. It's November. Nothing is done digital, it's all fax (40 year old technology) and USPS, another slow inefficient service. I could have walked the records myself in last 4 months that have elapsed. Upon calling them again this week, they claim they received the initial request and mailed them to the wrong address. Gave us a "Case Number" and apologized. Said the record can't be faxed as it's too large and has to be USPS. Another call placed today and they say the memory care facility has to request the records, not my mom or her DPOA. One would think someone would have notified us of this months ago when they didn't have a problem mailing to an unknown address. WTF? So memory care facility calls, gives them the "case number" and ShareCare gaslights them by saying they never received the initial request. So I leave this review today and will be sending a letter via Fedex to the CEO of the hospital that uses them.
Captain “Captain” C.
Genuinely the worst copy service out there. Extremely rude and hostile. Which is incredibly impressive considering how horrible CIOX already is. Ignores emails and support tickets, is rude to you on the phone and straight up will leave chat if they don't like the fact you're pushing back on the fact that they aren't fulfilling your record requests. Shit show. I would genuinely pay money to never have to interact with this company ever again.
Phyllis J.
Awful experience trying to get MRI records from a Shields MRI in Worcester. I will never deal with ShareCare again!
Jon M.
I tried to leave a review of my terrible psychiatry treatment, and was told by the website that you're not allowed to post any reviews that contain the words "abuse" or "mistreatment". This site's patient-side support is a joke.
Kristine K.
Worst medical record request experience ever. Still trying to fix a situation after a week and was quoted 1-2 business days after payment. I have made Multiple inquiries and it is a complete nightmare and I still don't have the documentation I Need for work.
melody S.
Last year I had a suspicious growth on my back. I went to millineium imaging for scan. Had to get disc for up coming neurologist appointment. I paid for this disc twice. 6 months later, still couldn't get it from share care. Obviously neurologist canceled my appointment. I had to go to facility that did imagine and demanded copy. Sharecare needs to be sued big time. They put my health at risk! NO SHARECARE FOR ME!!
MB
the facility I wanted records from did not confirm that they used ShareCare. I did not receive any emails from ShareCare confirming the delivery of the records. I contacted ShareCare Customer Service and they told me it was a tech issue and to contact tech support. You can only do so in writing. Over 11 days and I had to use Reddit to resolve this issue with nothing from Tech Support. Then I finally get access and the records are incomplete. I question what is the point of a third-party service for records if they don't even confirm it is correct/complete?