SharecareReviews of sharecare.com

Absolutely terrible experience. I originally requested my medical records to be transferred to my new doctor in mid-June. It is now late July and nothing has been done. I spoke with a rep from Sharecare but her English was so poor that we couldn't communicate. I finally gave up.

Worst ever!! 24 days for a 7-10 day item. Called over 10 times, multiple supervisors and nobody can get me any answer or my actual records

Sharecare is a nightmare to deal with. I requested a CD of my shoulder X-rays on 6/24/26 in preparation for a surgical consult at a speciality hospital on 7/14/26. The request was canceled by Sharecare the next day stating duplicate request. This was not a duplicate request. I proceeded to resubmit the request only to have it sent my email instead of mailed. I spoke with 5 different service agents. All promised to correct this and expedite mailing. Nothing happened. I submitted a new request for the CD to be mailed on 7/2. On 7/6 I again received it via email. I spoke with probably another 4 agents, each promising to send the request to the processing team and it never happened. I requested a call from a supervisor. Never happened. Finally I reached an agent who was able to get the disc created on 7/9 around 11:45am however as of 10pm the tracking information shows that USPS didn't get it yet. Now I have to push out my consult because they won't see me without the disc. Additionally, you never sent the medical records that are also a part of that request. Waiting until you are out of compliance with HIPAA regulations to see what action I can take. Im now planning on switching to our other local Ortho clinic for future needs because you make it such a nightmare to get records. I work as an health insurance account manager. Its unbelievable anyone recommends or contracts with your company when you deliver such a poor level of customer service and quality control.

I submitted a request for medical records twice. I never received anything, but now they are billing me. I have contacted them multiple times via email and form on their website. No response, but they keep sending the bill.

This company is a joke. I tried for weeks to get copies of my MRI and xrays only to get reports (that are not helpful) instead of the actual disk. I was told that a disc would be mailed to me but after waiting weeks nothing arrived. If your medical office is considering outsourcing to this company, just don't.

Total incompetence. Disorganized roadblock between patients and their medical records. My orthopedic surgeon’s office, North Texas Orthopedic and Spine, outsourced their records to Sharecare, and it has been an absolute nightmare. I requested my records days ago for a time-sensitive appointment with my surgeon, and Sharecare assured me they would be ready. They lied.Their customer service team leaves you on endless holds. Their managers have zero answers, and nobody can seemingly contact the black hole they call their "processing department." They are absolute buffoons. You are dealing with real people's health, surgeries, and lives, yet you treat medical data like a game. It is beyond comprehension why any reputable practice like North Texas Orthopedic and Spine would choose to do business with a company that operates like a complete scam. Avoid at all costs.

This company is absolutely ridiculous, take so long to fill your papers after you pay them they take more than 20 days for just fill 6 lines I don't know why doctors make us to filled with this unless company. Just get your money doesn't care about more

My surgeon and his medical office are stellar. Why they are doing business with ShareCare is beyond my comprehension. $56 to facilitate "faxing" my FMLA paperwork for surgery and they can't even do that. I have enough to worry about.