ShapewearUSAReviews of shapewearusa.com

The item I received was too small and they will only do an exchange for a medical reason. I don't need the garmet now that I am past the surgery point. I also purchased the free return coverage which provides me with nothing as they still want to charge me for the shipping and handling to send it back. If you go anywhere on their website, you can't even find out information about the return coverage fee. Calling customer service only allows for you to leave your order number and email address. I will NEVER recommend or use this company again and will also advise my plastic surgeon's office to stop recommending for patients.

There’s no customer service. Good luck trying to email or chat with someone. If you return an item, you are only getting an in-store credit. There’s no refund go somewhere else where there’s actually customer service and where you can get your phone money back if you don’t like something. Your response to email you is BS. I’ve called multiple times, emailed and try chatting to get someone to talk to and no one. Your company is a joke.

You cannot return item unless it's for an exchange or for store credit. The material is cheap. I got a much better product on Amazon for half the price and was able to return it if I needed to. The sizing chart was completely off for the post surgical bra that I needed. I would shop else where.

First they boldly claim to take returns back within 14 days, however pay attention to the small print that it’s only for store credit! Good luck getting in tiuvh with anyone to help. I do not recommend purchasing from this company.

This company is a scam. They take your money, "claim" the item shipped and provide a tracking number that has zero movement. Then have the nerve to have your refund go through several stages before it's even considered to be returned. You can not call to speak to anyone, as the only option is to leave a voicemail and they'll get back to you; but don't. They have a "live chat" with no one responding and still don't get back to the sent messages. They come up with excuse after excuse for your money to be refunded, for weeks and weeks to continue passing.

This "shop" is a scam!! Paying for expedited shipping does absolutely nothing, it still takes over a week to be delivered. Wrong size, something wrong with the product, too bad you're stuck with the shitty product as they have zero return policy. You can only exchange or get a gift card for another shitty product as if that's what anyone wants! Never again!! Save your money and go elsewhere!!

I followed the size guide and what I received is HUGE! I need to return and am really disappointed because it took so long to get it and I got it for a specific reason. I was hoping be able to at least test it and this thing is made for a huge person.

BUYER BEWARE! If I could give 0 Stars I would! There website claims "Experience Our Exceptional Customer Service We pride ourselves on our quality customer service, so for faster assistance, please use the Live Chat feature on our website or call our ShapewearUSA phone number during our support hours". NOT TRUE. Worst customer service. Called left severak messages for a call back, emailed multiple times for someone to call me back, and all they would do is email. I needed help with returning/exchanging on their website. Claim its easy but it's not! They won't talk to you in person and their 'live chat' is not existent. I will NEVER buy from company again.