SFL WorldwideReviews of sflworldwide.com

Absolutely appalling service from SFL. I entrusted them with shipping a product, and it arrived in a deplorable condition—completely damaged. Attached the pictures of that. To make matters worse, their customer service was a nightmare. I reached out hoping for a resolution or some form of compensation, but was met with indifference and ineptitude. They seemed more interested in brushing off my concerns than actually addressing the issue. This company’s lack of professionalism and care is unacceptable. Save yourself the trouble and avoid this company at all costs. There are far better options out there that actually value their customers and ensure proper handling of shipments.

After ALL my possessions were smashed in boxes using this company I filed a claim with Fedex, however SFL also filed a claim (without my permission) which meant that they received all my claim money, close to 4k. SFL Worldwide did not notify me of this, Fedex did. So now they are holding all my funds. With no return date.... this is criminal

Packages were sent via FedEx to the Dominican Republic, delivery date was scheduled for 5/27/24. The boxes have yet to be delivered! No one advised the content list needed to be translated into Spanish, I am being charged all sorts of additional fees that I was not made aware of prior to shipping. EXTREMELY dissatisfied with this service as well as FedEx.

I had a terrible experience with SFL worldwide Shipping, and I want to warn others about their practices. On May 26th Apr, 2024, I shipped a valuable package containing electronics worth $850 from New Jersey and was supposed to reach the warehouse in New jersey to be send further to India. I chose SFL Shipping based on their advertised reliability and tracking services. I carefully packed and documented everything related to package. The estimated delivery date was Apr 29th. However, by May 01st, the package had not arrived. When I checked the tracking number, it showed that the package was "Delivered," but there were no further updates. I have all the receipts, shipping labels, and emails exchanged with this Shipping's customer service. Despite providing these, the company has not taken any responsibility. I contacted their customer service multiple times, each time being assured they were looking into it. After two weeks of back-and-forth emails and calls, they finally admitted they couldn't locate my package but refused to compensate me, citing obscure clauses in their terms and conditions. This incident has cost me not only the $850 worth of goods but also significant time and stress. I relied on this shipment for a crucial business project, and its loss has had serious repercussions. I strongly advise against using SFL worldwide Shipping. Their lack of accountability and poor customer service have left me feeling frustrated and cheated. Save yourself the trouble and choose a more reputable company. These guys steal the packages having high cost goods and then would deny to pay the compensation

My experience with SFL Worldwide has left me deeply troubled and profoundly disappointed. I entrusted them with shipping my valuable goods, only to have them allegedly stolen while in their possession. The package I sent contained costly electronics items in 1 box and some household goods in 2nd box of significant personal and monetary value. Despite taking all necessary precautions and following proper shipping procedures, 1 package having electronic goods was mysteriously disappeared en route within the distance of 31 miles and later was claimed to be lost while the other box with household goods like clothes and toys (with lower cost) was delivered successfully. What's particularly distressing is the lack of accountability and transparency from SFL worldwide. When I contacted their customer service to inquire about the whereabouts of my package, I was met with evasive responses and a complete unwillingness to investigate the matter further. While I understand that accidents can happen during the shipping process, the apparent theft of my goods is an egregious violation of trust. I find it deeply troubling that a company entrusted with handling valuable shipments would fail to ensure their security. I strongly urge anyone considering using SFL worldwide to think 1000 times. Trusting them with your valuable possessions is a risk I wouldn't recommend taking. Later they would offer $30 after stealing $800 worth goods and write an apology. Further disrespectful is to receive a mail to release that $30 by asking for an underwriting that the issue will not be reported anywhere neither shall it be posted on social media. I cannot in good conscience recommend their services. If anyone needs a details on this fraud I can provide the entire documentation related to stealing of goods. Further i can even say that most of the positive reviews are paid and they have a dedicated team to maintain good reviews. Also i could understand that there are many people who had went through this trauma. Pros: • None worth mentioning. Cons: • Alleged theft of goods. • Lack of accountability. • Poor customer service response • Looting the customers goods • Fake promises and misrepresentation by sales team

I was referred to SFL by a friend who had used it for his shipping around 2012, I spoke to them and based of what they said I shipped two TVs and some other stuff, I was told that the shipping will happen in around 90 days , which was fine with me , I shipped the TVs on Nov 24th 2022 and today is May 22nd 2023 ,I had already paid for customs as well . Yet there is no news about my TVs , I kept continuously emailing the US team and they were responsive, but the Indian counterparts of SFL are highly unprofessional , they do not inform you about anything and it is you who has to continuously follow-up and get all the info, The reason cited was that all the shipments were severely backed up with Mumbai customs , As per their report the TVs landed in Mumbai on Feb 24th but they haven’t cleared customs until May 15th , Even after May15th there was no movement and after consistent pursuance , they had given me a tracking number and said my shipment would arrive in 4 days, After 4 days I got just a part of my shipment , I called the US customer care and they explained to me that the TVs and rest of the stuff will come in another shipment, the least I would have expected is that the Indian team is responsive and honest about delivery dates. The funny part is I had shipped something else (electronics ) thru mumbai customs at the same time with a diff shipper and they didn’t have any problem with Mumbai customs , it arrived much before the shipping date. Finally one fine day when my TVs arrived on July 1st , my other stuff the converters to they tvs never came , I waited months after months and on 12th October they finally told me they lost my stuff and can offer $7.20 as compensation , Yes my friends you read that right it’s $7.20. In the whole process , their team is highly unresponsive, they keep sending me pics of some other customer asking me if that belongs to them, they have no idea what they pack and how they pack , these guys are cheaters , their business etiquette is horrible , any sensible person with a sane mind would never do business with them. I am also sharing pictures of the boxes from them showing they were received , I am pretty sure these boxes went to some other customer due to those guys mismanagement.

The worst company ever! Should be banned. They have my goods since May 2022 and it’s January 2023 and yet they haven’t arrived! They have lost two of my boxes and aren’t helping with anything there. Poor customer service. They will drain your money and not help at all. Should take legal action to ban this company.

The worst experience ever. I shipped total of 7 boxes from USA to India for $700 out of which only 6 boxes reached the destination. There is no proper investigation done to find the 7th box even after providing details. I have even provided them with pictures, the type of box and details. They delayed to give the response for 1-1-5 months and simply replied no box found. I highly doubt if they even checked or backtracked. I lost many valuables and after which they sent a form with claims saying they will refund 0.60 cents per pound which is $34. I simply laughed. First of, the shipping of box costed me $100 and also with items inside it around $400 and they will refund me $34. Such a scam company. Very bad customer service and people are very bad to talk to. They are rude.