Seybert's Billiard SupplyReviews of seyberts.com

Not impressed. Places an order, they screwed up on their inventory and called right away to offer a lower end product to close up the order ASAP. I EVEN got an email my order shipped BEFORE they called. I reached back out to try get a direct person - crickets. No back-order option to insure I secured the cue I wanted just take the lower option or cancel. Finally cancelled, ordered elsewhere that day, got a better deal (standard shaft AND low defelection shaft for only ~$35 more). Back ordered w/4 week lead time but I don't care about waiting for what I wanted.

Too Expensive

I ordered a new cue stick a few months ago. When it arrived the package was in great condition and the cue was packed well. But there was a large and deep dent on the shaft. After a few emails I was sent sent a return label and was told a replacement would be sent when they received tracking information on the return. I sent the cue back and followed the tracking and informed Seybert’s that it was shipped. No replacement was sent. The day after Seybert’s received the returned cue, I called to find out what was going on and left a voicemail. Shortly after I received a call from a very nice and polite gentleman who said he seen that the cue was received and saw the dent on the cue but had no information on why it was returned. I explained the situation and he told me a replacement would be sent right away. After a few days of not receiving tracking information on the replacement I made several attempts to call and speak with someone, but it kept going to voicemail. I left a message for them to just cancel the order. The next day I received tracking information that it was shipped. After receiving the cue I am pretty sure that it was not a replacement but the same cue that was just repaired. I was pretty disappointed but didn’t feel like dealing with it anymore so I just kept it and didn’t contact anyone. This was my first major purchase from Seybert’s and probably my last.

I seem to recall some excellent service when I ordered something that didn't turn out to be what I was looking for. Chalk of a certain color I believe. OTOH I also recall what the shipping costs were and they were quite a lot for a small box of chalk. That seems to be the norm here.