Sexy Mama MaternityReviews of sexymamamaternity.com

UPDATE: After writing this review the company reached out about the 1 star, I told them why. They promised to ship out my order the next day and they did (which is why I gave them 2 stars). Thank God it came sooner than the delivery date as I have to get this dress hemmed! What is the point of measurements if you are not going to apply them? Now I have to find someone to Hem this dress in 1 day before my shower. Also the quality is horrible. Not worth $150 at all + the tailoring. Horrible company will never shop with them again. I am so upset with this company for wasting my time! I ordered this dress 8/26. I thought I could relax about my dress but wrong! now I have to scramble looking for another dress less than 7 days from my shower. I know for sure it won't be here on time. I reached out on Thursday and all I was told is my order will ship shortly and they've upgraded my shipping. According, to the other reviews I do not feel optimistic about this. I gave them 3.5 weeks to have my dress sent to me, and it's still not here. With my shower being 9/19 and them knowing this, but not getting the shipment out faster let's me know they do not care about their customers. Why even bother asking for the date you need to wear this dress. Just send the damn thing. I truly feel like they're sourcing their dresses from China, and altering them here in USA. Since COVID everything is backed up and the shipments from China are taking longer than ever. Therefore they cannot keep up with their demand. If this is the case be up front and honest! Weddings and baby showers are important and dates cannot be changed! Their policy is 1-6 days of processing. They never reached out to me, and I'm sure they wouldn't even care. My baby shower would've came and went without a notification from them.

I would love to give a 5 star rating but unfortunately I cannot. I ordered my maternity dress almost 2 weeks before my maternity shoot. They were aware of the date that I needed my dress by. I was supposed to receive my dress the day before my shoot, according to them. I never received my dress till 4 days later. I had to cancel my make up and Maternity photo shoot. Once I emailed them their response was basically that it’s not their fault because when they sent It, it said it would be there before the date I needed it and gave me a link to return the dress. No apologies or good customer service. Insensitive and I’m very disappointed. With knowing that there has been delays in shipping due to COVID, my dress should have been shipped way earlier. Being a new mother, this was devastating as I was looking forward to this for weeks. Initially their customer service was great.

The 2 Stars is for their return policy. It’s a little challenging ordering things online when you’re pregnant which is why I would not have ordered from SMM if I had known that they are exchange only. It was my fault for not looking up their return policy before placing an order but we’re so accustomed to everyone having a good return policy that didn’t think to look. Pink Blush Maternity has been my go to spot for ordering everything maternity....photo shoot, showers, etc. They are wonderful to work with, fast with shipping, and 30 days for returns.

I bought one dress and one gown to take maternity photos and paid express shipping because I needed them in the next 7 days. They were ordered on Sunday evening. I have been going back and forth with the SMM live chat as well as the help email and my order has still not arrived and it is Friday. I was open to figuring the issue out but the response time with the warehouse was about 6 hours on average.There is not much wiggle room with that. Great dresses, not that i have seen them yet, but disappointing service.