SextoyzoneShop adult sex toys and mature-merchandise for women and men at Sextoyzone! We offer one of the largest collections online of the most well-known adult brands and for the best prices! Several warehouses across the United States to serve you better and faster. Friendly and fast customer service. Your satisfaction is our ultimate goal!
Sextoyzone (sextoyzone.com) has 40 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Showing 8 reviews with 1 star · Clear filters
Totally disappointed C.
Ordered an item they indicate 5 in stock. One month later, no shipping notice and the item never arrived. Calling their phone numbers yields always "busy" and one email address is bad while they don't respond to the other email address. The company seems to be a fraud. Do NOT buy from them.
Username
WARNING: Do Not ORDER FROM THIS WEBSITE! The 5 stars are either paid to review or only ordered 1 thing. They need a slap on the wrist and a temporary suspension from the BBB. No customer service. They dont send tracking info. Some items are “dropship” so you will get them from another vendor, but how would you know that if they DONT SEND TRACKING nor response to emails promptly. There are many other websites to choose from…choose them…they need to learn this type of service shouldn’t fly in 2024.
Allison B.
I ordered from this company because of their return policy. I have submitted the form twice and have called both numbers without an answer. I was leery about the product anyways but because of their return policy I went ahead. Edit to reply: on your website verbatim “SATISFACTION We are not happy, until you are! If you are not satisfied just return product during the first 30 days after receiving.” It still doesn't answer as to why I couldn’t contact customer from either phone number or get a reply from the email address posted.
Response from SextoyzoneNov 14, 2023
You were wary about the product but still purchased it due to the return policy? That's advantageous. It's a win-win situation. If you like it, keep it; if not, simply return it. This is an adult store, not a clothing store where items can be returned due to size issues. It's not a kitchenware or kids' toy store where open or used items can be resold later. Returns from adult stores end up in the trash. In this industry, buying "to try" is not acceptable. We're more than willing to replace a defective or malfunctioning item, but what are we supposed to do with something a customer didn't like and bought solely for the purpose of trying it out?
Cyrina W.
Horrible customer service they flat out ignore you. I ordered a product and tried to return it unopened and unused and they refuse to respond to emails or calls. It's been weeks and they still haven't responded.
CSC
I ordered two items 3 weeks ago and have not heard from them since my order confirmation. None of the phone numbers on their site work. They also haven’t responded to email. Almost $100 lost. I would not recommend. I was comfortable because I saw these reviews but it looks like they all came in around the same time so could be a scam site.
Response from SextoyzoneMar 8, 2023
Our shop is not a rip-off. You can see that even by reading different negative reviews when customers said they got the wrong color. Unfortunately thinks happens and mistakes happens as well in online business stores. Please contact us with the order number and we will be happy to double-check. Please review your credit card statements as well. Sometimes payments can't get through. On several occasions, clients were certain that the order had been created, but in fact, the payment system or their bank did not allow the charges.
YSF
I ordered a harness. They sent me one in the wrong color. I contacted them to return it, and they took weeks to approve the return. Then they told me to ship it to an address in Canada, despite their website claiming that everything ships from the US. I shipped it to Canada and sent them a picture of the receipt so they could refund me and reimburse for shipping. A month later, I haven't received a refund, and they've stopped responding to my emails. I'm out not only the $90 I spent on the harness, but also the $20something I spent on shipping it to Canada.
Response from SextoyzoneMar 8, 2023
The reimbursement was delivered on time. The customer doesn't tell the truth.
Jessica P.
I ordered several items from this store. I was excited because their products were slightly less expensive than other sites. One of the products wasn't comfortable to use, and since they have a satisfaction guarantee, I contacted them. They were prompt in replying and asked if there was another product similar that I'd like to try. I chose something, paid for the difference (new product was $5 more) as well as their "restocking fee" which was an additional $13. The original product was around $84. They sent it out without requiring me to return the first product, which was nice of them. However, when the new product came, it did not work at all. I contacted them and they said that the only thing to do was to return both products for a refund and that they would contact me again soon with an RMA number so I could return it. They never got back to me. I sent several emails on the email chain about it, and never got a response. I filed a dispute with paypal, and the seller agreed to a refund the larger amount if I showed documentation of return receipt. Which they never provided to begin with. Paypal closed the case early, and I cannot appeal the $84. The seller agreed to refund the second amount ($19) if I sent back the products and paid shipping. It's absolutely not worth trying to get that small amount back. I've asked them once more by email to send an RMA so I can return to get a refund. I don't have faith that they are going to reply. Why would they promise to send an RMA and address to send the products back if they had no intention of actually fulfilling their satisfaction guarantee?
Response from SextoyzoneMar 8, 2023
A regular online scammer who received the item and declared it did not work. She asked a replacement but the DIFFERENT Model. So everyone can clearly understand that she simply didn't like it and it was not "not working". So ok. We re-shipped a different model. But after the time she claimed the different model is also not working:). Meanwhile, we've asked to ship it because we're not able to ship it again and again. Everybody who has been used a paypal even 1 time knows how difficult it is for a seller to win a paypal case. Guess the reason why we won.
James M.
I placed an order and then they CANCELLED IT Claiming that due to some agreement between and their supplier for the item I ordered, they can ONLY SHIP FedEx. I can't Get FedEx, there should be NO SUCH RULE ALLOWED. FedEx DOES NOT Provide service to the Entire USA
Response from SextoyzoneMar 8, 2023
Hello James. We apologise for this. At the time the order was placed, we were able to ship only by fedex. Unfortunately that was an agreement with the supplier. I understand it sounds a bit awkward, but it happens. After the end of the year, we switched providers and now we can ship through different companies.