Seventh AveReviews of seventhavenue.com

This company is Very Unethical. When I originally ordered my product during shipping I had to call FedEx because Seventh Ave. customer service said "they have no way to track a package." Then when I received the product the product was of poor quality and damaged. I called customer service to return and get a refund and could not believe what I was hearing. I requested a refund and told the customer service rep the product was damaged and of poor quality. The customer service rep then said I would be responsible for paying the shipping. After an argument of 10 minutes and the rep acknowledging I should not have to pay for shipping on a damaged product we moved on to the taxes on the product. The customer service rep then proceeded to tell me I would have to pay the taxes on the product. I told the rep why would I pay taxes on a returned item. After a long argument and a conference with a manager they agreed a customer should not pay taxes on a returned item. Unbelievable. Now to return the item the customer service rep said they had to mail out the return labels and could not email the labels. Stay Away from this company!

I've been a seventh Avenue customer since 2012 and have always paid my account off completely or I've at least made the payments on time...after i ran into financial difficulties over the last few months,seventh avenue has reported my account as late to transunion....What I'm not happy about is the fact that they haven't reported any of my years of outstanding payment history,but they report my recent negative payment history.....To sum it up,I'll suggest a person pass up on this buy now pay later outlet known as seventh avenue..they are all risk and no reward because they dont even report your positive payment history,but quickly report your missed payments..

I have been a loyal customer for years and these people are despicable. After I closed my shop I m trying to pay off 15,000 in debt left from that. So far iv paid 5,000 off o had to unroll credit counseling. These people seventh Avenue report to the credit bureau that I am 120 days late dropped my score 10 points after they excepted an agreement from american financial. There are people out there that dont pay at all but they want to stab me in the back report a lie that I'm 120 days past due. When I called them to ask them to correct it they tell me there reporting I'm in credit counseling but dont lie say I'm not paid in 120 days. BAD BUSINESS,!!!!! Beware of seventh Avenue

I'd give them less than one star if they'd let me. Their items are WAY overpriced and not very good quality at all. Most of the clothes I bought 8 months ago have come apart by now. I missed one payment of $25 and they ruined my credit. They never called to remind me or take into account that with the Coronavirus, things fall through the cracks. As soon as I realized my error, not only did I pay the $25, but I paid the whole balance off. I asked them nicely to forgive my error and take it off my credit report. They rudely refused. I hope and pray that everyone in their credit department gets sick and forgets to pay the tiniest of bills and it ruins their credit. I was trying to buy a home and I hadn't missed a payment with anyone in 22 months and they completely screwed me over. That is not good business. If you are human and occasionally make errors, don't screw yourself by doing business with these jerks.

They charged my card UNAUTHORIZED. And they are making me wait 5 to 7 business days instead of putting the money back on my card right away. Not to mention they have cheap crap. Do NOT bother with this place. Nor Ginnys nor Country Door. They are all the same.

Worst company! Ruined my credit due to an address change. Their system did not recognize me as the same person so they separated me into 2 accounts. Refused to help to correct the situation no matter how many times I called. Charged me late fees even though I paid extra on the one account I knew about. Incidentally they closed the account I knew about and was paying extra to! Stay away from them!! Bad service! Save yourself the headache

I just had the worst experience with a supervisor named Ryan. I received a telephone call tonight telling me a payment had not been received since November of 2019. I called to let them know that was impossible because I had auto-pay. After a long discussion and my insistence that I did not stop auto-pay. I was told that if you have a 0 Balance and you have not purchased anything in 3 months, their system removes auto-pay. So all that time I was falsely believing everything was fine. When in fact, it wasn’t. So, I paid what they were requesting including late payments even after the supervisor admitted it was Seventh Ave cancelling the auto pay which I knew NOTHING about. Not only that but the missed payments will be reported to the credit bureau. Thank you Seventh Avenue for your transparency in keeping your customers in the loop. I have been a good customer for years and this is how I’m treated! I will pay my balances off and then I’m done! Save yourself a headache and run away!

Crappy customer service