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SevenRooms Reviews | Read Customer Reviews of sevenrooms.com

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Sales & Marketing
SevenRooms

SevenRoomsReviews of sevenrooms.com

1.984 reviews
Sales & Marketing
N/A, New York, New York

Directions Website

SevenRooms1.9

Reviews84 About Contact

Overall score

1.9 out of 5

Bad

Average of 84 reviews

Distribution

5★21%
4★0%
3★1%
2★4%
1★74%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

sevenrooms.com
[email protected]
N/ANew York, NY 10011

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators unlock the full revenue potential of their data. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to build direct guest relationships, deliver exceptional experiences, and, ultimately, bring guests back. The full suite of products includes: reservation, waitlist and table management, online ordering, review aggregation and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Harrods, Hilton Hotels, The Langham London, MGM Resorts International, Mandarin Oriental Hotel Group, Bloomin’ Brands, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, sbe, LDV Hospitality, Zuma, Altamarea Group, AELTC, D&D London, The Wolseley Hospitality Group, JKS Restaurants, Live Nation and Topgolf. www.sevenrooms.com

SevenRooms (sevenrooms.com) has 84 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.

Also known as: sevenrooms.com
Website: sevenrooms.com
Category: Sales & Marketing
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SevenRooms reviews

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Cheuk
Jun 6, 2023
An over-complicated booking platform…
An over-complicated booking platform that constantly sending out error messages to the clients, promo codes not working properly, and with too many useless and misleading automatic tags.
Report
Jason
Jun 3, 2023
🤦🏻‍♂️so bad
You used to be able to make a reservation with a simple phone call and give your name, reservation time and phone number. Now you have to fill out a detailed form, and when you hit submit, nothing happens. Tried it again twice. No response. Very frustrating.
Report
Fishandchips
Feb 19, 2023
Really poor app that is not user…
Really poor app that is not user friendly, no explanation of their or the restaurants T&Cs.
Report
John
Feb 9, 2023
Bad user experience
As a person making a reservation, this application sucks. Every time, I have to reenter the same information. Surely they could have a system whereby the customers of the restaurants could save their data?
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TheresaS.
Dec 3, 2022
Restaurants need to stop using them
Hate this company. Not sure why any restaurant would use them without an end-customer interface. This company forces the worst user experience on the end customer which is the most important in the value chain. I hope restaurants stop using them...and I will make it my mission to complain to every restaurant in London that I am forced to book through seven rooms.
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Sasha J.
Oct 18, 2022
Poor Security Governance and Lack of…
Poor Security Governance and Lack of Customer Support
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