ServproReviews of servpro.com

My sister lives in Westbrook Maine and had a sewerage back up in her house. She had to have her sewer pipe replaced and her house had feces and sewerage in her basement and upstairs in her living area. My sister is 75 and has Health issues. Servpro dragged their feet while my sister was living in her house in winter and dealing with Meagan from Servpro who kept telling her they would call her back and never did until the insurance company called then they called her and said somebody had to come and check for asbestos. Not knowing how much longer this would take my sister told Meagan that she didn't want to use Servpro anymore Meagan got really ugly with her and said she was going to have to pay for the asbestos check. Will never use Servpro and will share this story with everyone I know. We will also contact the attorney generals office and see if we should take this further.

Servpro of DowntownAtlanta Production manager took advantage of my situation and I got stuck with a RIDICULOUS bill. I asked for an estimate and he just wanted me to open a claim with my insurance company. Why open a claim if it could possibly be less than my deductible? In the end, trusting the process and the production managers word my claim was denied. Overpriced and disappointing experience, especially having the bill sent on Christmas eve.

I have a small fire in my home and had them come out to pack up items that were damaged when claiming non salvageable items weren't on there but they still threw them away so I was not able to claim it on my insurance claim when calling to let them know they still haven't resolved the issue.They charge me a huge amount to pack it up. Items came back still smelling like smoke like they never cleaned them. Be aware they will also charge you for bringing your stuff back even though they said it was included.Also had them come clean they did not do a good job on that either they charged me a huge amount and didn't do what they said they did so we had to fight to get a lot of stuff knocked off the list. The house still smells like smoke I would not recommend this company they are just out there to get the insurance claim they don't care about how you feel or try to correct it.

Do not use ServePro. Ask your insurance provider to use ServiceMaster or anyone other than ServePro. Water mitigation was not complete. the baseplate at ground zero of the flood was not treated wood so it absorbed the smelly fecal flood water. ServePro did not disinfect and encapsulate the baseplate, which is standard procedure. I did not know this until I noticed the smell lingering well past the time it should have dissipated. Unfortunately, by then I had already signed off that their work was complete (it only took two days to gut the basement and run the fans then I signed). After two weeks of the smell not going away I put my nose to the baseplate and it almost knocked me out. ServePro came out and confirmed that was the source of the smell but since the claim was "closed" I would have to pay out-of-pocket to have them do the job they should've done the first time they were out and was paid $19k to do. Coming back to finish the job at no cost is not unreasonable. This is unacceptable.

$350 to get an estimate over the phone LOLOLOL GFY.

Had a house fire in July. The house was a 1 floor home above a garage. The fire was contained in the kitchen but smoke damage throughout the house. Servopro came in for 4 days removed all items and took pictures and gave me a list of the contents which took 2 ½ months. Once I received the list the insurance company stated that the list is incorrect and needed to be put on a blue list. I had to redo the entire list for the insurance company which took probably 40+ hours. After all, said and done the bill for servopro was $10,500.00 I never received an estimate nor would ever imagine that it would cost this much to clean out a home and take pictures (Which I had to redo) All I can say is if you have something like a house fire or something life changing step back for a few days and get your mind right some people and companies will take advantage of you Its sad but true.

My insurance company is apparently paying them for the shoddy work they performed following a major leak and flood from an upstairs apartment. Servpro dropped off several dehumidifiers to dry as much as possible. At least 2 were defective, causing frequent short circuits. When they removed damaged flooring they failed to cover up the surfaces underneath leaving bits of tar tracking everywhere- on unaffected floors, upholstery, and more. I had to plead to get them to come back with protective rosin paper. Even then,then they did not give me enough. They picked up a water damged area rug and told me they would clean and return it. Eventually they did return it, without having successfully cleaned it.

I used ServPro to perform my mitigation work. They also persuaded me to utilize their reconstruction department. The initial interaction was ok. It was the reconstruction portion that caused all hell to happen. They failed to perform the work and took my cabinets that they removed without replacing them. We are currently being sued by them for a judgement of nearly $50k from a balance of approximately $12k. My family was displaced from our home for more than 3 months due to their failure to perform.