ServproReviews of servpro.com

Used them at my work on a commercial building when we had a water leak on the 2nd floor. They were good the first day sucking up the water they could and removing the fallen ceiling tiles. Sent a bunch of people. Told us what we wanted to hear about how they work. Day 2 only 4 people show. We had 3 floors that needed lots of work! Only 2 people worked cutting drywall 2ft from the bottom. Why 2ft? We weren't flooded from the bottom up? The water came from the top down. The WHOLE wall is wet? They refused to do anything else. The other 2 just walked around or sat in their truck. The project manager didn't show up and when I called him to find out what was going on I was told lies. Was also told they wouldn't work over the weekend! We have businesses that can't function until we get this cleaned up! Was told the two walking around were reading the levels on the machines running and moving them as needed. They didn't move ONE machine since they had been there. They were doing nothing! They also didn't show up at 8:30 as I was told. Not till around 11am. They didn't contain the drywall dust when cutting it as I was told they would. They didn't start in the areas we told them were the most important. They also blew the 1st floor electrical box by plugging to many machines into the one side. We are lucky the box didn't catch on fire. They are horrible. No communication between teams. SO many lies. They just wanted to milk the job as long as they could. Oh, they also stole our shovel that I used to scoop up some ceiling tile before they got there. We fired them at 3pm the following day and brought in another company.

First off when you hire day labor workers or immigrant workers and you don't provide a port a pottie so their not missing on the side of house while they work shows the mentality of this company. But then to have them handling asbestos and lead materials that they have no knowledge of yet alone been trained or giving proper protective equipment. These people are scum bag crooks and will Steal your things and your personal identity any chance they can get. I walked into their office one day on daisy no one at desk so I walk around to find worker going thru a box of someone's stuff not taking inventory just going thru it when she seen me shock and guilt covered her face until she finally remembered to do her job and answer some questions. Also during this time the property they were working at got broken into at 1pm broad daylight I pull up they looked like workers because in the short time I'd seen like 10 different workers that they hired probably Home Depot . Look I could go on there is so much wrong with company. This company straight up is scandalous and will have friends break into your place while they're going thru your stuff at their storage. And I haven't even got to the way they will for sure do you dirty on actual work and billing. This is the only company I've ever seen a review that they are Intimidating. But I don't doubt it when your a skum bag in the way you do business and care less about your workers that you exploit immigrants . You need your ass kicked . A couple of times

Horrible experience! I was stuck having to deal with them after my apartment chose them to do some work after a small water leak. They didn't understand the problem, put in equipment that was inappropriate and were rude to me as a resident when I asked a question. The crew doing the work had limited (at best) English. The worst part of all was the horrible communication and follow-through! There was not one time that they did what they said they would do when they said they would do it! I usually like to patronize local owned small business, the total rude, disrespectful and condescending way the representative treated me throughout our project makes Servepro an exception to my rule!

I called them to do a small job to replace part of my ceiling. It seems that the job was too small for them because they kept trying to find excuses not to do the work. They finally wound up saying that I would need to get an asbestos report before they would even start any work on it. I hung up on them. I will never call them again for any reason.

The worker that came out to my house was very unprofessional, disrespectful, and rude to me when he wanted me to sign off on the job. I told him about something that was unacceptable and he basically threw a temper tantrum, stormed out of my house and slammed my door in my face. My insurance company hired them, so I had no say in the matter. I will never work with them again, nor refer them to anyone.

They showed up at my home the next day after my house fire. I was like what I didn't call anyone but it's my first experience so I'm like I needed help. Serv pro came in and was total crooks. They completely over charged for the lil work they did do. That's not the worst how about charging for work that wasn't even done that is highway robbery. State Farm was ok with it I guess state farm must receive some kind of kick back from them. My adjuster himself stated to me and my contractor that they inflate charges so State Farm is ok with it apparently wow. Servpro is trying to charge me over 16,000 dollars for work and also for ghost work they put on the bill that wasn't done sick. If they show up at your door run slam the door in they face no thanks I will not agree for you to rob me.

Stole many items, some sentimental. Went into closets when we specially told them not to. They even SMOKED POT in one of our bedrooms. Terrible service, save yourself time, worry and money by working with these people.

Bad experience with management. I interviewed 3 separate days. The last interview was with owner and he shook my hand and said I had the job. Two days later he text me and said they hired someone else for my position. This is not professional and not how an owner should conduct himself/herself.