ServproReviews of servpro.com

Terrible experience. They take advantage of people. Please ask them questions.

Servpro was chosen at Horizons West in Siesta Key as the overall contractor for 60 villas with hurricane damage and they chose Dream Contractors to do the work. Big mistake Dream is not even credited with the BBB nor licensed! Ryan Moore from Servpro was our only blessing and he truly tried to help in any way that he could. Karolina and staff were nothing but rude and lied multiple times to us and many other villa owners. No professionalism in emails, shotty work, work wasn’t up to code and many other issues. Dream Contractors owner Sam lied that our Villa was done and cleaned because I flew into SK in June to find otherwise and had to stay in hotel for the week. Our Villa had no working toilets, no water and everything from kitchen cabinets was scattered all over bedroom floors, lights were missing, kitchen cabinet hardware was missing etc and place was ABSOLUTELY DISGUSTING! This was the 3rd time I had to change my flight and delivery of all new furniture because Servpro changed the dates because it wasn’t complete. Furniture came 8am morning after I flew into SK night before and I had to pay Rooms to Go delivery guys $200 each to move everything around so they could get new furniture in plus bought them lunch. Because of Dreams lie I was asking for reimbursement of which they won’t pay a dime, Servpro that is responsible for Dream won’t pay a dime and Karolina was soooo rude!! Horizons West Management that is responsible and hired Servpro won’t pay a dime of these expenses either. DO NOT HIRE Dream Contractors nor Servpro for ANYTHING!!!!!😡😡 they both should be put out of business

They never give you prices up front- don’t trust this company. Even if your insurance is paying you send them a letter up front they must have your approval and your insurance approval for all charges. They just send a bill after the job and your insurance company - doesn't pay the home owner the full amount. You will get screwed if you use this company. Dec3 2024

If you want to be taught a lifetime of hard lessons in home reconstruction, hire this company. Back in May 2025, after a major sewer flood, my homeowners insurance referred me to this company for mitigation work. After discussing the repairs, I verbally agreed to a contract around June 2025. Mitigation started immediately, and we were told repairs would follow right after demolition. Because 75% of our home was affected, my family of six (four people, two dogs) relocated to a motel for almost a month, trusting that the work would move quickly. After nearly a month, m a motel and spending over six thousand dollars on housing, nothing had been done at my house and we decided to move back. From July through the end of August, our home was left with framed walls, concrete floors, one toilet, one sink, and unsafe electrical hazards. Myself and two of my children were repeatedly shocked by outlets, one of which randomly sparked, and despite repeated notifications to the company, nothing was done. We lived like this while being told to “be patient” because other projects took priority. Towards the beginning of September, I was told they were finally ready to move forward. On September 12th, I met with them, handed over 90% of my insurance payout as an advance payment, and officially signed a contract. After that, communication became nonexistent. I ended up calling my insurance company to see what was going on with the project because the company would not answer my calls. In mid-October, the company showed up unannounced and moved my belongings into storage pods, including items that never needed cleaning—like metal barstools outside the flood area. I was sick that day, yet the company insisted on proceeding, leaving me unable to verify what was taken. I still cannot locate over $3,000 worth of snowboarding supplies and other items. After spending some time reading some other reviews this morning it appears that i'm not the only one who has items that are missing. By the end of October, after several months, my home remained partially demoed, with 1 toilet, 1 sink, and no furniture, while my belongings were in storage. The site supervisor finally met with me and: *Refused to take responsibility for electrical hazards, calling them “existing conditions.” *Claimed foundation work needed for flooring could only be done by a licensed contractor under their company, adding a 20% overhead. *Said extra work verbally agreed upon months prior was no longer possible. *Told me to continue being patient, as three other projects still took priority. They then offered to rescind the contract and “return my money” if I signed a liability waiver and confidentiality clause. They demanded I sign the waiver before returning any portion of my advance payment, which would waive them from responsibility for electrical hazards and prevent me from ever speaking about my expwithheld. I explained over and over that without getting my advance payment back I could not hire an electrician to fix the hazards. Yet, they withheld my entire advance payment until Christmas Eve. They also didn't produced invoices to justify the amount they ultimately witheld. My family and I, including three teenagers, two dogs, and six cats, were forced to live in unsafe conditions, with ongoing electrical hazards, missing items, and no real progress on our home, while also being pressured into signing liability releases to get our own money back. This has been nothing short of a nightmare. If there are any other families who have experienced the same abuses, I would love to talk to you - dm me on FB if you do. Do not trust this company.

This is the most crooked company that I have ever dealt with. They quote you a price, then charge u another price

100% AVOID this company. Our kitchen sink pipe burst which resulted in our floors, cabinets, and everything else in between needing to be removed. The mitigation crew was very polite, did their job well, and even informed me of damage that they caused during the intitial demolition. After completed, my house was left with exposed wires, no floors, no dishwasher, no oven, etc... Their construction crew dragged their feet for over a month with no start of repairs. Ended up firing them and going with Action Restoration for repairs (Which was the best decision ever). ServPro agreed to give me my deposit back in exchange for the mitigation check from the insurance company. They dragged their feet again for over a month, ghosted me, refused to repair the damages their crew caused (even with proof), gave me conflicting information with all of the administration personell I was speaking with, caused lost of time and income because I work from home and was unable to do so. They then filed a claim with collections and lied to them, even though I had email receipts of them agreeing to swap checks. Due to them dragging their feet yet again, I had to pay another deposit out of pocket to Action Restoration. Long story short, do NOT use ServPro whatsoever!!

I rarely leave negative reviews, but my experience with this SERVPRO location was bad enough that I feel obligated to warn other homeowners. I hired them to do a dust seal and containment while my whole house plumbing was being redone. The upstairs containment failed during the job, and when they removed their plastic downstairs, they pulled paint off my ceiling. Their own internal notes acknowledge both the failed containment and the ceiling damage. Instead of taking responsibility and working with me to fix it, the communication from the office was chaotic and misleading. They later claimed I “never responded” to their project manager, even though I have multiple emails in the same thread showing that I replied and tried to connect. Then, on December 2, things went from frustrating to outrageous: Around 9:00 a.m., I received the first invoice I had ever seen for the remaining balance. Roughly two hours later, I got a call from someone named Patricia Martinez, who immediately threatened to put a lien on my house if I didn’t pay right away. This was despite the invoice itself saying 15-day terms, despite the documented defective work and damage to my ceiling, and with zero acknowledgment of that damage or my good-faith attempts to resolve things. Threatening to encumber a homeowner’s title within hours of sending the first bill, in the context of a disputed and partially defective job, is completely inappropriate and felt like bullying, not customer service. In the end, I paid the bill simply to protect my home and move on, not because I think the job was done properly or this was handled professionally. If you’re a homeowner considering this franchise, be very cautious and get everything in writing—especially around workmanship, damage, and billing.

Very overpriced, for their services. In my opinion they take advantage of distraught homeowners dealing with severe water damage to their homes.