ServproReviews of servpro.com

Started out well but went downhill. I paid $600 for them to work for an HOUR and not finish the job. I got an estimate last year for a "depression clean" but it was a bit out of my price range. A month or so ago I called to try again. At first they said they would honor the original estimate of $600 but then said they needed to do another walkthrough. They missed that appointment and said they'd just go with the original price. I paid them and a crew arrived. They were late and when I showed them what work we'd agreed on they said it "wasn't in the scope" they were given. They spent about 30 minutes standing outside trying to get ahold of Matt, who'd done the original walkthrough, before coming in to work on the bedrooms. They worked for 30 minutes and left for the dump saying it would take 20 minutes there and back. They were gone for an hour. They came back and worked for another 30 minutes before leaving because they hadn't been booked for enough time. I called several times over the next week to get a second crew scheduled to complete the work before Matt finally called and said they needed to do ANOTHER walkthrough. During that appointment (where I didn't ask for anything new) Matt said they'd have to charge me an additional $400 because his company would get mad because "this isn't what they do." He said they charge $2500 a day for crews. OK, how is any of that my fault? If this isn't what they do why did they take the job? Why did they quote me $600? I said fine because I just want the job done and I'd already signed the original contract. However, on the day of the appointment I ended up in the ER. I canceled via two text messages and an email. No one even bothered to respond to me. I will not be rescheduling. I paid $600 for an hour of them removing boxes from my bedrooms. I am beyond disappointed and I feel cheated out of my money. Be wary of this company that makes you sign a contract they don't bother to honor on their side.

NEVER use ServPro. The instance started in December of 2022, but the "Date of Experience" tab won't go before 2025. Had an issue with water that got into the crawl space and office of my house. I had 2 Apple I-Book Pros and an I-Pad that were destroyed by the water. Also, the flooring and sub-florring was damaged and suffered black mold damage. The contractor they hired, ServPro, performed a slop job. They failed to remove all of damaged sub-flooring that received mold damage from the water that leaked into the office and crawl space. I have been fighting with them for years to get this resolved. ServPro won't send others out from a different franchise location to redo the sub-flooring and flooring to get the job finished per Colorado building codes. The insurance company won't lean on ServPro to finish the job. The flooring is at risk of more damage, because the work was not completed (no caulking or Kill-Z), openings and exposed areas remains).

If I could put negative stars I would. My whole experience with ServePro, beginning with the almost 3 months they had my belongings, then getting them back soaking wet and ruined, to them charging $44,000 to clean (no soot, just smoke smell) and me having to shampoo my carpets myself because they were so disgusting and crunchy when I finally came home, and ending with them telling me that the musty, nasty odor I still smell is in my head and pressuring me to sign documents when they weren't done with the services and harassing me and threatening me if I didn't pay even though the service was not completed to my satisfaction. Worst experience ever. DO NOT use this company unless you want your things ruined and to be massively disappointed and then harassed.

This is the most dishonest company I have ever dealt with in WA state. They quoted a very high price, then changed it to a much lower quote. I paid in full. Now they have sent me to collection saying that I owe for the original over-quoted price. They don’t have a copy of the check I paid them or the paperwork for the lower quote. Also, they are billing me for the rebuild which they have not done. My house is torn up, no flooring or drywall. I had to beg them to reinstall the toilet! These people are the worse.Nothing short of criminal. If you should decide to ever use them, keep ALL documentation. Be very aware especially in WA state; Aberdeen, Snohomish and Burlington.

I had a very disappointing experience with this ServPro location (East Memphis) regarding a furniture cleaning service. This was surprising to me given the numerous strong reviews I found posted here. I was provided an estimate of approximately $600 to clean four chairs and approved the work based on that price. After ServPro completed the cleaning, I received a bill for more than $1,300 — more than double the quoted estimate. At no point before the work was performed was I notified that the price would change or given a revised estimate to approve. The first time I learned about the additional charges was after the service had already been completed. A final bill that is more than twice the original estimate without prior notice or authorization is extremely frustrating and not the level of transparency I expected when working with a professional restoration company. If you are considering using this location, I strongly recommend getting clear written confirmation of all potential charges before work begins, particularly if your items are being taken off-site. Based on this experience, I would not use this location again.

We had water damage Servepro took all of our insurance money but did a horrible job. After one year all of our hardwoods have cracks and look terrible - not to mention all of the threats they gave us. Terrible company that doesn’t stand behind anything - DONT HIRE THEM even when they tell you they will help - they won’t ruined our hardwoods and our kitchen renovation is terrible! Find someone else!!

DO NOT USE SERVPRO!!! I booked a 10am appointment, the contractor (Isaac) called at 8:30am morning of to let me know they had to inspect the air duct system first and wouldn't be able to do so until the next day. When I let him know I'd taken the day off from work already and could not do next day and thus would have to cancel he said he would be there at 10am as scheduled and would complete both his inspection and cleaning same day. 15 minutes before our scheduled appointment he called back to let me know he would not make it because he received an emergency service call in Santa Fe. COMPLETELY UNPROFESSIONAL! Needless to say, I cancelled and made a next day appointment with TLC. DO NOT USE SERVPRO!!!

The job is to replace 2 furnaces and 2 outside AC units. I have been without heat since Dec 14, 2025. It is now Jan 29, 2026. This experience has been exhausting. They have sent a minimum of 4 technicians out to take pics and then they leave without giving any feedback. Their customer services is "you call them. They do not call you!" You will receive ZERO communication unless you call them and that will lead them to say "we'll call you tomorrow" and tomorrow never happens. This is the most unprofessional customer service that I have experienced.