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Servpro (servpro.com) has 233 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Also known as
servpro.com
Website
servpro.com
Category
Cleaning Service Providers
Location
Gallatin, Tennessee
Listed on Five Star Index
2026
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Latest
Most recent review: October 2026.
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corey and his team came to my home to asses and clean up the damage done by a tree. very professional, courteous, and knowledgeable. communication with the company and the team was excellent. i highly recommend serve pro.
LS
Leslie S.
We recently experienced a major flood…
We recently experienced a major flood in our basement which occurred during
the night because of a major break in a water line that fed the sprinkler system
manifold. Water ran into two window wells and then into the basement. I called
SERVPRO at 8:00 am. Josh and his crew were there by 8:30 to clean up the water
and dry out the basement. After the basement was dried out, Kay and her crew
including Trent arrived to pack up everything and take it off site for storage. Soon
another crew arrived to do a ‘flood cut’ of the wet sheetrock and dry out the wet
studs and sill plates. Immediately, Joshua arrived to survey the damage and begin
putting our basement back together. He hired a local contractor and kept close
tabs on him during the process of replacing sheetrock, taping, texturing and
painting. Joshua then brought in SERVPRO’s carpet guy, Ryan, to replace the
carpet. After that, Kay had Trent and his team bring everything back from
storage. Currently, our basement is full of boxes. We are working to put back the
contents where they belong.
We want to compliment all of the SERVPRO people who contributed to getting
our basement back in order. Their quick response and timely action got our
problem taking care of as quickly as possible. We would recommend SERVPRO to
anyone.
Bob & Leslie Schmitt
VH
Vernon H.
My experience with servepro was…
My experience with servepro was excellent Patrick DK Jay and William were very professional and explained everything and made it easy for me to understand.
CS
Curt S.
Wender Hung and his incredible crew…
Wender Hung and his incredible crew were so professional, so courteous and careful with my cherished belongings when I left I had tears in my eyes. The fire at 5555 W Manchester Ave was devastating for so many but both of my units were carefully emptied, the walls and floors wiped with anti-microbial liquid and they allowed me to help place everything back inside. Their constant photo-taking guided much of the placement but I couldn’t have asked for a kinder, more polite and respectful experience than Wender and his crew of 10. I was lucky the fire didn’t damage anything in my units and know they’ll treat everyone as they did me, much stress was relieved. Thank you!
MS
Mike S.
There When We Needed Them
Recently the hot water hose on our upstairs tub failed in the middle of the night. The resulting flood made its way from the second floor, to the first, and down to the basement.
After talking to the insurance company, we called Servepro. They sent out Kiikzhan Moldakhanov, one of the nicest and hardest working individuals we've ever had the pleasure of meeting.
He came to the house, assessed the situation, and began the clean-up process immediately. He checked in every day, often staying several hours. Bottom line: how ever long it took to get the job done he took it.
He usually saw us in the late afternoon. Even though he had begun his day around 7:00 am and still had several more calls to make after us that would take him well into the evening, he always took the time needed with our project and was consistently professional, friendly, and courteous.
People like Kiikzhan are why Servepro can rightly boast that if you use them, they'll make it "Like it never even happened."
I don't recommend having a water leak or some other calamity, but if you do, I have no reservations whatsoever about recommending Servepro to get it fixed.
PP
Paul P.
Angel and Julio (from Servpro East…
Angel and Julio (from Servpro East Haven CT) were very polite, worked hard on the demo of my kitchen, explained the process to me and did a thorough job.
DS
Dee S.
The Manchester City Library hires…
The Manchester City Library hires Servpro for our expert cleaning needs. They recently thoroughly cleaned and disinfected our Children’s Entryway and we’re very happy with the results. They are very prompt, thorough and friendly.
HO
Horseydidi
Excellent company to hire for your needs!
Excellent company to deal with, when you want someone to do the job quickly and efficiently! I’d gladly let anyone know the details of our experience! You will not be disappointed!!