ServproReviews of servpro.com

I used the servpro nat'l group after hurricane sally did some damage to my office in atmore al. I was grossly overcharged - at least 4 - 6x what I know I could have hired someone to so the work for. Also a lot of what they did was unnecessary and several things I was billed for on the invoice were not done at all. Please advise all of your readers to MAKE THEM TELL YOU WHAT THEY ARE GOING TO DO AND WHAT IT WILL COST UP FRONT. I ask for this several times and was just told " we just take what your insurance pays ....... This turned out NOT TO BE TRUE - what my adjuster allowed was less than their charge for just some demolition and fans 0 still needed roofing repair and repair their demo work. This was my only experience with servpro and it was their national storm team; can't comment on local servpros but would issue the same warning about their "we just take what insurance pays" scam. The ones I dealt with should have gone to prison for hurricane gouging. Thanks for helping warn others- John Cooper Atmore AL

Servepro was contacted on or around 1/4, I believe, regarding an insurance claim for water damage in my basement due to sewage overflow from a neighbor's house. They were contacted to restore/repair damage in basement including floor tile, washer and dryer, bathroom vanity, walls, etc.. The project manager, Stephen Poniatowski, quoted me around 10k ballpark to restore/repair items previously mentioned as well as mitigation, we spoke in person on 1/6, I believe, dates may be off. On 1/11, we spoke again over the phone, he then quoted me around 11k in total just for mitigation, no repairs included for items mentioned above.. It appears the company is attempting to utilize 100% of insurance cap, which is 10k, for themselves and leave me with nothing for repairs.. I believe from experience, Stephen knew insurance cap would be 10k, thus quoted me that amount in person, then turned around and quoted me 11k over the phone, not including my repairs.. As stated before, it appears the company is attempting to take 10k for themselves, leave me with a damaged basement..

Rip off I won’t ever recomend Servpro to anyone.A plumber we hired to fix a water leak in the kitchen he recommended Servpro and we hired them.So they came and started hauling away our kitchen cabinets and pantry leaving only the pipes and upper cabinets after they said they had to remove them to dry out the water.The fans noise kept us awake all month we had to call them.They kept the non water damaged cabinets and told us our insurance would cover the damages.We payed 250.00 down payment and told us they would prepare the invoice and send it to our insurance company so they would cover the damages.We thought ok it shouldn’t take too long,well it took two months and they kept making excuses why it hadn’t been done.By now we had been without our kitchen sink we had to eat in our bedroom,wash dishes in our bathroom,order take out then wait another 45 days to replace our kitchen since they took everything.Now this was May we get a call in September from some women saying we owed them 3000.00 dollars for preparing the report.I was accused of keeping the money that was payed to them by our insurance and was sent to me instead which was not true.Now I’m getting calls from a law firm threatening to sue me for money I owed them.It was a nightmare totally!

Do not let Servpro into your home! They are horrible, treat you bad and send in unqualified people who will do a horrible job. I tried to contact corporate several times to discuss problems with the franchise I was working with out of Gaylord MI and was always told someone would call me back. No one ever called back. There are many people in my area with horror stories about Servpro. After 9 months my home is still far from done and has even more damage taht was caused by Serpro! Of coarse they claim "our guys wouldn't do that". Because of this I have been forced to start a lawsuit.

Do NOT trust ServPro!! They are not truthful regarding their ads. In the ads, they state that they will get the damaged place back into the condition before the incident (flood, fire, etc.). In a recent basement flood, they did come and put in their equipment to help dry up the basement. They left their equipment here for more than a MONTH! The fans/ blowers were so powerful, they kept tripping the circuits/ switches! Needless to say, the power kept going out. When they finally came to remove the equipment, they also had to cut pieces of the wallboard to investigate for mold. When they were finished, they had advised that there would be some people to come to fix the wallboards (replace or just repair) and that those people should put the heater back together – they had to remove some screws and endcaps to do the cutting. After another week or two of being put off, finally got in touch with the office and they stated that they were finished and that it was up to us to find a contractor to do the final repairs. They are not helpful or nice about doing a FULL/ COMPLETE job. DO NOT TRUST SERVPRO!!! They will lie to get your business then walk away without being thorough and leave it up to you to do the rest of their job.

It has taken 3 months to complete a job that should have taken 10 days. The superintendent who was to coordinate the job has been nonexistent, communication poor. Subcontractors hired for plastering were terrible and unprofessional. They left a huge mess and had to come back to re-do the job which was still sub par. Painters also had to be called back to re-do the job they had been asked to do. I never had any idea when workers would show up. Refinishing floors in 3 rooms that should have taken 1 week took two weeks. Workers didn’t show up and when they did Serve Pro superintendent had not shared where they could find the key to get into the house. I was told the job would be completed on August 15th. It is August 20th and I am still waiting. The flooring replaced doesn’t match the remainder of the floor. This has been so stressful and bungled I wouldn’t wish it on my worst enemy. Look elsewhere than Serve Pro!

I was connected to SERVPRO via my moving company third party vendor, MSS, after my washer leaked water on my floor damaging hardwood floor. I was told a SERVPRO representative would reach out to me and they never did. The MSS agent followed up with me multiple times and they still had not contacted me. The agent then sent me an email with their contact information and I emailed them to set up an appointment. They came on July 13th and set up a heater and fans. They said they would return on July 14th, but could not give me a time and said they would call 30 minutes before their arrival. I had not heard from them on the 14th and called the technician twice with no response. I then called SERVPRO directly and spoke with Ryan around 9:00pm that evening. I explained that I had not heard back from a technician as I was told I would the day prior. He said that their technician had called and came to the apartment and left their card on my door. I saw the card and explained that I had been in my bedroom all day, because the heater was putting out 110+ degree air into the main living space coupled with noise of the fans, I did not hear knocking. Ryan, the SERVPRO manager, confirmed that the phone number the technician had was incorrect and apologized. He suggested that I could unplug the fans and heater, but I told him that I did not want to interfere with the drying process and would wait for the technician the next day as no one would come that night. The original technician came the next day and said that it had gotten so hot that the floor was "baked" and only a small amount of moisture remained which no longer required the heater and fans. The two technicians removed the fans and said they would send a report to MSS who would follow up with me. Given the above, it was disheartening to read their report stating I demanded to have the heater removed after being told the floor was not yet dry. I spoke with Ryan and he confirmed the above sequence of events involving SERVPRO and stated that he would reach out to the MSS agent to amend his report. The documentation in the drying report is also misleading. I have no training in flooring and followed the instructions and recommendations given by the technician. I am sincerely disappointed in the service and honesty of those I have worked with in this process. I was told to contact my renter's insurance, because my request to have the fans removed abdicated their responsibility. I communicated my displeasure with their service and was told my case would be elevated to management. After 3 weeks, I still have not heard anything back from them. I followed up and was told they have reached out to my moving company. I now know what people talk about when they talk about deceitful business practices.

Had flood damage done to my home. They sent in a couple kids (unsupervised) to do cleanup while I was in catastrophic shock trying to handle the damage done. They ripped off, stole many of my personal items from my basement. They are grifters; rip off con artists which the owners are horrible, and disgusting and most unprofessional in every aspect and mistreated me all around...I'm a senior citizen.... . DO NOT USE SERVPRO.