ServproReviews of servpro.com

Do not use this company unless you want everything done incorrectly. Worst workers and managers ever. Work done to a very small bathroom took 9 months and counting. Bathroom had to be ripped back down to the studs and redone because the work was so bad. Everything they touched has been ruined, covered with paint, debris down drains, and more. Sloppy, no communication, uncaring garbage work. Another manager had to take over to complete the work properly. Still ongoing to this day. Broken parts, broken door, paint all over another door, broken moldings are just a few of the things suffered by us during this nightmare.

There was a leak in my bathroom which cause the flood problem. This leak was in the wall behind the sink and the toilet. The insurance company sent a plumber to fix the leak, then They sent Servpro to put vents to dry the wall. After that They told me that They need to cut 3 feet from the floor and up. They took and broke the cabinets off the kitchen. Also, they took out the sink. They start cutting the wall that was in front of the original damage. I don’t know why? They should only cut the affected area. However, they found Mold in front of the damage area and told the insurance that that the problem wasn’t cause for the leak. Of course, the leak was in the other side. The insurance company denied my claim because Servpro did a bad diagnostic of the problem. The next day they came and left my house with holes in the wall. The cabinets broken and without the sink. My house is a mess and They told me that I need to fix it myself even though They destroyed everything. This is not fair. Don’t chose this company to fix anything. They would go to Your house and destroy everything they can just to make more money.

COMPANY FROM HELL (The consumer indicated he/she DID NOT accept the response from the business.) Servpro frisco location 1- water heater damage 2/11/2022 in our master closet!!!! Servpro came did mitigation so fast, unorganized and much more unnecessary removing the whole master suite ! Not the closet They did not even gave us a chance at least couple of hours to move our personal and very valuable belonging and content We informed the reconstruction manager later and he said "sorry I'll talk to the crew" 2- In the middle of the chaos in that situation which about 10 workers moving our stuff to outside they gave khalilian a sheet to sign. Khalilian did not insist or requesting to remove anything He signed it base on trust to the company and we have told this to all level of management many time, due to unorganized and no supervision workers of Servpro did mistakes and company is aware but did not want take accountability!! Then blamed it on client ServPro did have removed many unnecessary materials just to rebuilt it with a much more profit to gain later 3- Servpro estimate the contract $88,000 we paid $ 44,500 as they asked and the rest when job is completed. 4- they removed all the dining room and huge living furnitures for paint WITHOUT customer consent/ agreement and lift it like that till this moment and no paint was done due to such an unbelievable price about$16,000 for painting 2 rooms!!!! Authorities you be the judge! They charge us $ 6000 for gasoline WITHOUT a written consent authorities is this bylaw of your company!!!?? We were charged over $14,000 for floor WITHOUT consent from us when insurance paid only $8,000! they over charged us for incomplete painting of the damage area The most important lacking of communication With us, unqualified workers that made many mistakes and they did redo back and forth and us were charged!!! We were so disrespected as a client by the reconstruction and general manager many times to the point we were so scared to contact them!!! Emotionally abusing an elderly man!!! Director of reconstruction involved we had a agreement based on our good faith that they complete the major part of the job that was left behind, we meet 7/5/22 till 8/23/22 even with the director involvement nothing happened nothing nothing only general manager came with 2 cheapest .99c tiles selection!!! for us to pick when insurance paid for Marble or granite high grade $29 per unit Authorities just imagine what a gouging Servpro did to the money from insurance company Khalilian came to conclusion ServPro is not honest at all We can't trust them they did not restart, manager kept killing time state " I am working with the numbers" since 3/2022!! Delays and delay for nothing And general manager to start with constantly talking about "where is my profit" $44,500 paid to them they give us back $8,000!! Servpro charge $36000!! For what ? Every time we asked for an invoice or account we were completely ignored!! Lots of hiding unclear not transparency with management How we are going to complete this damage, Servpro took them all and the most majority of the job is not done based on Servpro estimate this minor job was about $22000-25000, but they charge us $36,500!!! They over charged, gouging us for $13000 ish We need our money/ insurance money back to use it to the last penny to complete this job we had nightmare experience DONT USE SERVPRO Thank you

I would give 0 stars if I could. Started the job and finished part of it. Was a no show, no phone calls, 8 times. Always an excuse, sent text messages at 6 am, who checks text messages that early, if my phone rang, I would have answered. My tenants stayed home from work to let them in, like their time is not important. When I text him, no response, when I call him, no answer. If you are looking for a company to take a month to do a 2 day job, this company is for you. Oops, make that 9 times, just cancelled tomorrow.

Serv"pro" was just awful. The list of mistakes is longer than I have time for. Thought they took pics, they painted kitchen the wrong color. Broke appliances. Reinstalled cabinets such that the doors scrapped the ceiling. Unable to reinstall a section of molding. Didn't properly seal the baseboards.Mismatched ceiling level. Cracked the kitchen counter. Much more. Took them 4 months - water damage. When I showed the boss that the kitchen was the wrong color & was beautiful before, his response was "It is what it is." After 4 months of hell, I just wanted them out of my place. He didn't even offer to repaint the kitchen. Worse contracters I've ever seen.

If anyone needs any restoration or remedy avoid Servpro! I have been battling them for a long time! I will just repost my update and review. I'd love to save anyone I can as they are usually recommended by insurance companies and after my recent experience with them their only positive reviews are most likely due to same situation as me. Assuming I am not the only one they offer refunds to only if they can fully silence you. UPDATE: Servpro finally offered me a refund if I would delete my reviews. They then denied me the full refund because my bbb one could not be fully unpublished! They tried to get me to sign a legal contract covering them but basically screwing me and getting me to agree to non truths.... when my attorney recommended a few minor edits and to where I couldn't be sued later for partial bbb info still up due to my complaint they backed out.. Be cautious as this is only paying for refunds to silence those with bad jobs not making right unless any bad job information is removed and only benefiting their reputation!! Bad business! I paid them 11k to remedy mold in my attic to keep my family safe. They did the job and missed many areas. After I called and said I would take legal action the supervisor rushed out within 2hrs leading me to believe he was going to make right. However, he followed with immediately voiding my warranty instead due to saying there was new growth and wetness and high humidity. So all they did was decieve me to cover their a**. I've had 5 other companies out and every one has told me the only mold is what still has their scrub marks visible through it where they missed, that the humidity is some of the lowest of all houses in the valley, and even during rain there is 0 wetness. They also used insulation that is not as thick as it should be. The spots totally missed were in corners I heard them arguing over who had to go into and not wanting to while doing the job. I feel stressed out for months now trying to get another company to be willing to come in behind their poor job and coming up with the money to redo a job that they failed to so properly. Meanwhile exposing my kids to mold I paid them to remedy. When you call other remedation ask them how many customers they have been having to fix servpro jobs this month. The number is alarming....

Beware. Do not use this company. Staff was smoking pot in my house and per neighbor, in my front yard. Stole a $1900 ring and refused to compensate loss.

A tree fell on my house during the hurricane Servpro picked up Rugs bath mats and towels several rugs when they return my things 11 months later The truck driver Jay said there was no 8 x 10 in his van. The Turkish rug was given to me by my husband two weeks before he died it’s very sentimental to me and I’d like to have my rug back it’s going on seven months I’ve called at least 40 times and can’t get help from anyone they keep giving me numbers and someone else to talk to I’m just getting the runaround please don’t use Servpro