ServproReviews of servpro.com

Company provided subpar and incomplete services according to construction inspectors. After one year, they have still not completed the job and our home will never be the same again.

My home builder recently hired Servpro in colorado to check for mold in my attic and they came but ended up stepping through the drywall in my ceiling causing a 4x3 hole in my ceiling. There was a 3 foot mound of insulation all over my room and my clothing was covered in fiberglass insulation to which I still can’t get out of my clothing. They obviously came back to fix the ceiling which took two weeks, and in that time for texturing my ceiling and painting they scuffed my walls, got texturing all over my fan, painted on my curtain rods, left paint and texturing spread across my driveway and lawn. They hire people and allow them to train on our homes meanwhile creating a bigger mess than was originally there. Please, do yourselves a favor and don’t use them. Wish I could upload photos but it won’t let me.

They take a long time to carry out the work, I have to wait 6 weeks for them to receive the materials, it seems that they buy them in China and they come by ship

AWFUL customer service. After Hurricane Ian, our insurance requested that we have a Moisture Test done in our attic due to water intrusion. I called them and left a message. They called me back two days later and scheduled for 4 days later (which is all fine). They said they would be at my house between 9 am and 11 am. At 9:10 am I called to verify they were coming and the girl on the phone assured me they would be there by 11:00 am and would call me 30 minutes ahead of time. At 11:05 am I called to find out their arrival status and was told they would not be coming today and could not get to me until the end of the week, to which I responded "the end of the week is tomorrow so please get me on the schedule since I missed 3 hours of work today I need to know what time they will be here tomorrow.". I was put on hold while she checked their calendar and was then told they could not do it at all, that they were not doing moisture tests anymore because so many people have standing water." I said "I understand that but YOU all told me you would be here today and my insurance wants this done, so I need to be rescheduled." The lady was not helpful so I asked to speak to someone in charge. I spoke to Art who was also no help. I asked how long would I have been sitting here waiting had I not called? The least you all could have done is called to cancel instead of being completely inconsiderate and just having me waiting and waiting with no one showing up. Art said he would try to get another location to help and he would call me back today. In the meantime, I found another company and scheduled. Art did call me back and explained he could not find anyone to which I replied, no worries I already found a company who is going to do it. He tried to apologize but I am irate - their total and complete lack of respect for my time and crappy customer service is unacceptable. THEY called ME and scheduled this for today but THEY never called me to tell me they could not make it; instead I was reassured, "oh yes, they will be there by 11:00 am". They tried making excuses that they are in Maryland or something. No excuse where you are taking calls from, YOU scheduled the appt. with ME. YOU confirmed the appt. with ME and YOU reassured me this morning someone would be here today, but between 9:10 am and 11:05 am that changed and NO ONE from SERVE PRO had the common courtesy to call me and let me know. Had I not called I would probably have sat there all day waiting and wondering. So incredibly inconsiderate to not give customers that YOU scheduled an appt with basic communication and common courtesy. Poor, poor, poor form Serve Pro. I will NEVER recommend you or use you or any of your franchises. I will also make sure my insurance company knows about your awful customer service. Absolutely awful!

Any company that hires people that hunts dogs and then skins them for fun is a company I will forever stay away from! Google Amber Rose Barnes!

Absolutely the most corrupt and dishonest company I have ever dealt with in my 50 years. They stole from me, damaged my property and then provided zero assistance at either the local or national level. I will end up in court pursuing thousands of dollars in damages. I wouldn't want anyone to have t go through my experience again. This has been a 4 month process with zero professionalism at every turn. DO NOT USE PROSERV!!

They did not follow protocol and tore out mold without barriers, HEPA, air scrubbers, anything. Everything is contaminated now. The "kids" working aren't even using masks. Wow.

This company was recommend by my credit union (USAA). A major mistake for making that decision and will need to live with that. So writing this to inform everyone, DO NOT!!!!, I said again DO NOT!!! Allow this company work on your property. Servpro in Columbus GA, are only looking to rip insurance companies. The company at Columbus Ga. Charge USAA to remove my small closet door 60.00 WOW!!! and never remove the door during their work with removing engineer floor inside the closet. Second, Servpro assign a three man team, one of them can not speak English, the other two has 4 months with installing floors , they had to replace the floor baseboard due to water damage we had, they had gap between board that you can place your ring finger between them. My Wife and I was going to drop them and look for other contractor to complete our floor install. However, Servpro management ask for a second change to make thing right REALLY!!!!!. But stupid me I agree and they went on and located a more experience team to complete the install. This should I been done the first time, but again this company in Columbus ga is all about the money and no care for the customer. I also but the responsibility on USAA, for not doing their homework and or check on the work Servpro is doing for the Military Community.