ServproReviews of servpro.com

Totally inept and useless. Our daughter turned our tub water on and it overflowed down through the house. We called servepro and they were out first thing the next morning. They proceeded to install all the dehumidifiers and dryers that they said were needed and also disassembled all our cabinets and filled a dozen boxes with plates and assorted glassware. After a few days they said it was all good and they retrieved all their equipment and left. My contractor came in about a week and half later to put the cabinets back and start to repair the drywall that servepro had removed. As soon as he went in our basement he said we had a problem. The servepro guys had one small dehumidifier initially in our basement and when they left that said it was all good. Well it wasn’t. Not only was it totally soaked down there but now it had been wet for almost 2 weeks! My wife has a serious mold allergy and had to leave the house for a week while they came in again and had to set up a secure enclosed area to put more dehumidifiers and dryers and scrubbers in. It was totally their fault even by their own admission. By the way they charged me another 2300 for their mistake!!!!!!!! I would absolutely NOT USE THIS COMPANY FOR ANY REASON.

Servpro was recommended by a dear friend of ours. We regret ever trying to use them. We called and had someone come out to look at some mold in our basement. Ben came out and comfirmed it was black mold. He told us he would need to check with someone from water proofing department and would give us a call by Monday. This was on a Thursday. It has been a week and a half and we haven't heard a thing. Even if they do call us, we will not be using them

Harassing customers with daily emails, texts and phone calls about payment even when you ask them to detail the invoice and you have to clarify with the insurance. This happened short time after the service. Bad company. Do not use them !

TERRIBLE. NO COMMUNICATION. DAMAGED MY HOME. STAY AWAY.

My kitchen floor and basement got flooded in March 2023. It's been over 8 months and my kitchen floors still hasn't gotten installed and other things that still need to get done. It's ridiculous that this job isn't complete yet! Living in a house for months with no floors and with kids is very inconvenient If I would have known this was gonna take this long I would have gone through another company. Never again will I use this company and won't recommend it to anyone. Now I'm stuck with this company since I made payments. Can't wait to get this done and never deal with Servpro ever again. If I have to wait any longer to get floors installed my next step is getting a lawyer. Worst company ever and wish I never used them.

Servpro is very unprofessional and they hire people that are not licensed,bonded,insured without home improvement license they send their people to do jobs that they are not able to do they have been to my home without calling you and did double work causing us problems they do not check on the job being none properly by their unskill labors people,they people are very disrespectful to the customer and they like to rule your property this is not acceptable with me i am going to small claims court to continue this nonsense

Used Servpro out of Buffalo Grove/Lake Zurich, they never call people back. They showed up at 7 pm without calling and told me it would take till midnight to clean up their equipment after the work was completed the day before. the manager/owner was verbally abusive and was threatening in nature. I would never use their service or recommend them to anyone.

In February of 2023 we had a water break in the house. This was the most unprofessional most terrible company that we could have called. They broke our garage door! They stole from us! They boxed up and put wet things in bags and boxes they just ruined everything. They charged me for 5 months of storage when in reality I only needed 3 weeks. One of the employees brought other people that were not a part of Servpro into the house. Unprofessional! They threw away cabinets that I wanted to keep. I have called and called and called them left a messages and they do not respond. We asked to talk to corporate and they were supposed to give us a call back. No call! Our garage door is still broken I'm waiting for them to fix it. How dare them send bills to people when they have destroyed and ruined their things. They probably have done about 7 to 8,000 worth of damage. No professionalism here no respect for the customer. I do not recommend this company at all. There is nothing that I could go lower than a one but I would do -00. Look for a company that respects your things has high ratings and will call you back when you need a respond back. Even if you have to pay more:-) these people are just going to take your money your stuff and leave your stuff broken and leave your stuff broken