ServproReviews of servpro.com

They came quickly and did the work. I gave them 1500 to begin. They did not do any work beyond clean up. I was told they did not take restoration jobs less than 10,000. So much for like it never happened. When the work was done I asked if there was an additional charge. The man doing the work did no know. Thirty days later I got a call about an overdue bill. Never got a bill. They said I owed another 2,900. I asked for a detailed bill. A day later David called and said I was over billed and only owed 1,400. I had to make 5 calls to get an itemized bill. Through the whole process no additional cost was ever mentioned. Don’t use this company.

Do you have a small remodel job? Do you want your 30-45 day quote to extend behind schedule for another 45++ days? Do you want the work to be sub par with lousy communication and workers not showing up on-site for DAYS at a time?! Then Servpro is for you. SERVPRO of Northwest Phoenix / Anthem will ensure your simple project of just 1100 square feet is a nightmare from the very beginning! You’ll get their full service “blame game” of previous tenants’ issues and ignorant excuses to cost you more money with old favorites like “I don’t know what happened to the existing garbage disposal we were going to re use – let’s charge you for another one!” and new ones sure to become classics like “this flooring is really close to what you have now, it’ll look seamless” (spoiler, it wasn’t.) just to name a few. And the best part is that the boss doesn’t care. I know what you’re thinking, it sounds too good to be true. I promise it’s true. So make sure you add “babysitting my Project Manager” to your existing list of Things To-Do and hire Servpro for your next “how hard can it be, any idiot can do it” project!

Keep a close eye on your credit card transactions, people. My card was HACKED into after I made a first trial payment to Servpro Team Dobson. I am checking my cards often and to my horror, discovered an extra payment to the Team Dobson that I didn’t make. Immediately reported as FRAUD and requested a new card with a different number. The Team Dobson started with demolition that was totally unnecessary. They removed all they could from the walls that was attached to them permanently (some unique molding pieces I couldn’t locate at all afterwards), ran cords across the room (safety hazard), used ALL outlets so I couldn’t cook a meal, and continued cutting into the ceiling even after meeting resistance due to the metal mesh it is covered with. Boy am I glad that they didn’t succeed. But my insurance company was billed regardless, and no apology. The water remediation was included in the demolition phase but didn’t start until a few days later. The repairs didn’t happen because I fired them. At that point I discovered that the walls and the ceiling were still wet. The demolition was totally unnecessary but hey, the insurance company was billed regardless. And where are my unique molding pieces? No telling. The walls and the ceiling remained wet afterwards. I was forced to post a positive review on my phone in haste and under pressure. So now am doing the right thing by posting this review. I will never hire a Servpro Team Dobson franchise again and don’t recommend them to anyone.

WOW! Servpro has a 68% 1 star review. The percentage is about to go up! I wish I had read the reviews before hiring them. I spent $3,500 and the smell was not close to being gone. They charge you for every little thing. Hire ServiceMaster instead. They are incredible and will never give up until THEY are satisfied.

ServPro of Hayward, WI. The worst experience of my life. They were hired for contents inventory after a house fire. They threw away a quarter of what I had without including it in our list or taking photos. They also threw away things I asked to keep, and photos and letters that should have been set aside. Luckily, I had my own photos and spent hours and hours going through my photos, making lists and matching/numbering photos. I can't get back the personal items I asked to keep. They did not apologize or give any reason for their shoddy work. They billed us $35,000 for that incredibly unprofessional job and that's outrageous. They also billed us for things they did not do and when questioned on it, I was met with hostility. They did reduce the bills slightly after my complaints. Do not use them, it's a complete ripoff and made a traumatic experience more stressful than I could believe.

Servpro has been attempting to repair our bathroom since the last week in September- it's been SEVEN MONTHS!!! They have lied, damaged an expensive bathtub, ruined walls, left a mess, did not contain areas where they worked so all of my clothes had to be laundered. Both bathrooms, hallways, and entries are full of dust, that now need to be cleaned before they paint. I just found out today that a Mr Cox owns this particular store. Obviously, he DOESN'T know what his employees and staff/ managers, are doing, or NOT doing. He should be ashamed of having such a low priority on repairing people's homes He must be as incompetent as his staff. This whole process has been ridiculously slow, this should have been completed many, many months ago. There have been weeks where no one came to accomplish any kind of work. We've used them before, twice, and the results were great, but not this time. They started working on our bathroom, demolished it, threw items away, fired and hired many employees in this process, several contractor came and went. One gentleman left because of the work ethic they have, don't blame him. I don't know what else to do. THEY DON'T CARE. And I think they are going to try and gouge my insurance company. According to the contract that I finally signed months after the start of the demolish, they have until the third week in May, I doubt it that they will be done by then. DON'T USE THE ELIZABETHTOWN, KY LOCATION, YOU'LL BE SORRY.

This contractor was going to repair my house damage after a neighbor kid hit my house with his truck. After I told them they would need to get the deductible from the at-fault insurance, they washed their hands of the project and left me holding the bag. There was little to no communication between State Farm Insurance and this contractor (ServPro). My house was damaged on January 9, 2024, and it still has not been repaired as of April 22, 2024.

There is no communication. They'll do it. They want when you're not in town. And if you don't like things, they'll walk on you. Call you a liar right to your face. Talk about your parents have past the experience sucked and they won't do nothing for you. Nothing lost all my curtain rods. And curtains and they told me that's my fault. That's how bad this company sucks anybody ever uses them You gotta be there to watch every move because they'll do what they want when they want. How they want it and Devon cornell the biggest piece of blank you wouldn't believe him he'll lie to you. He'll tell you when will be there then Never shows up. He's the one that will talk about the people that has passed. They shouldn't be working in a public Because they do not know how to treat people.