Service Credit UnionReviews of servicecu.org

Absolute schmuck's. Raised my dirtbike loan 4% on April because they don't consider it a motorcycle. Motorcycle rates are 4% better? What a joke. Terrible customer service. Will never use again and neither should you. Lighthouse credit union is much better

I've used SCU for twenty years, they are stodgy, but lately, overseas CS? I'm in India, unable to access my stateside account. I have been on the phone, being vetted twice. I have been given a temp pw, but nope, the log-in wants to send me an OTP, but my phone does not have an international calling plan, so that's a no go. I've been here on the phone now for over 40 minutes, unable to access my account. I do like SCU, and my branch is local, but I cannot rely on it anymore due to inability to reach competent CS.

I have had too many poor interactions with SCU to count. Predatory fees, and practices. You have to pay a convenience fee to pay your loan payments, overdraft fees are straight out of a horror movie. I can't believe that I was taken such blatant advantage of as a young new soldier OCONUS. It's despicable. Whoever comes up with/allows this stuff, you better hope God has mercy.

I have been a customer with them since 2014. I am so sick of their horrible customer service workers, I got locked out of my account multiple times and they are slow in returning my access, I am stuck with them because I am active duty and they are the only ones at my base overseas. Truly a horrible credit union.

This has to be the WORST credit union I have ever dealt with! If you need to contact them, plan on waiting at least and hour on hold. You get disconnected with chat sessions. They take over a month and a half (so far) reporting to credit agencies. Didn't receive loan paperwork until I called...and waited...and waited...and waited... 1 hour and 15 mins later I was able to ask the representative if I could get my loan account information. No one is in a rush to help you here!