ServicebridgeReviews of servicebridge.com

The customer service is non existent. We have had service bridge for a year and we rarely get calls back from customer support. We have to call sales or accounting (they only answer because they might make some money)and ask them to ask sypport to call us. We left our last dispatching system because they stopped updating the app and customer service was terrible . One of my 1st questions before we chose SB was "how is the customer service/technical help?" We were assured they were stellar. We sometimes get calls back weeks or months later or not at all. So now we have to call other lines. In my opinion this is breach of contract. No help when my guys are blind in the field because SB stopped working or it changes address to locations that we have been to before.... a customer in the SB system W T F ? NO Answers no calls back. Its awful DO NOT USE THIS SYSTEM . They do not back their product up . They deserve 0 stars really. Im so disgusted we have to start over. 🤬

We barely lasted 2 months with the program. And didn't bother to use any integrations early on and I am very thankful for that considering the amount of issues we saw. The program was quite faulty in areas where we didn't want to see mistakes on top of the annoying fact to delete an account, invoice or almost delete or change anything you had to bother customer support to delete it or handle it for you. That would be 10-20mins. Customer service was the worst part. The lack of basic customer service at the little common sense needed was not there. When an issue would be presented they would only come back with "we don't see that on our end". They wouldn't bother asking for further details or suggesting solutions. We had issues with seeing data across different functions, lack of capacity for information and they were never resolved and they never followed up. We were ignored. They never answer their phones and they won't call you back when asked to leave a voicemail. This program seems very young from our research and their overall company is small between 10-20 people and they outsource half the team over seas. That's enough to tell me quality and service is cheap. I can't recommend it. We ended up switching over to Buildops. Don't get it. There is far better out there for the same value and better quality at that.