Jake C.
What a joke of a company
What a joke of a company. If there is an issue and you decide you dont want their services, you better be prepared to cancel within the first 72 hours or you "fall outside of the approved time" to get a refund. Plus, I recommend not calling the numbers on the emails they send you because I have been trying for weeks and there is never an answer. It appears to me they only work via email so they can keep you on the hook long enough to not give you a refund. Plus, they do have a chat option, but even with my experience of using their chat option, it still took 3 plus weeks for the appropriate person to get in touch with me. If you want to work with a company that doesn't seem to care for their customers or clients, this is definitely the one you want because it's clear there is no concern other than their bottom dollar. they will give you "facts" which I am sure are true for them, but my experiences show that also some facts to remember, their phones dont work so dont try to talk to ac actual person, 3 weeks of calls and not even a voicemail to leave a message, also, weeks of no responses. just be careful.
Response from Server RoomJun 30, 2026
Hi Jake, We're sorry to hear that you were unhappy with your experience. We'd like to clarify a few facts for anyone reading this review. The 72-hour refund policy you referenced is a satisfaction guarantee that applies to new service purchases, allowing new customers to request a full refund within the first 72 hours if they are not completely satisfied. It does not apply to subscription renewals. In your case, your annual subscription renewed automatically in March 2026, in accordance with the annual billing cycle that you elected in February 2025 to receive a discounted rate. We did not receive your request for cancellation and a partial refund until May 8, 2026, approximately two months after the renewal had already occurred. As stated in our Terms of Service, subscriptions must be canceled before the renewal date to prevent the next billing cycle. While we understand that your circumstances changed and your organization no longer required the service, we were unable to issue a refund because the renewal had already taken place and the service was well beyond both the renewal date and the new-customer satisfaction period. We appreciate the time you were a ServerRoom customer and wish you all the best.