ServerBlendReviews of serverblend.com

I've used ServerBlend twice in the past for hosting games. I came back to them recently, and found that they no longer provide 24/7 coverage. This was an issue - as I joined and my server automated set-up failed. It was after hours, so I had to wait until the next day before it got fixed and I could configure my server. Their site had a few misleading entries that made it look like they provided 24/7 coverage, and after I pointed them out, they have removed or updated their language. They now only provide support from 10am to 10pm EST. I originally rated them 2 stars, however, they addressed my ticket and updated their website, so I feel it warranted to adjust my rating accordingly.

I am currently renting both a 40-slot Arma 3 and 10-slot Teamspeak 3 server through ServerBlend; the bare-bones cheapest level that they offer for both. One Friday, I noticed that I was unable to connect to my Teamspeak server. Concerned, I created a support ticket outlining my concern. Due to previous experiences with various technical support services and due to the fact that I was not a massive income source to the company, I didn't expect a very prompt response and simply went about my evening. Unbeknownst to me, the support team of ServerBlend would not only respond within an hour to my concerns with acknowledgement of their receipt of my ticket, but would have a fully transparent explanation of the issue arising from their own hardware within 3 hours. Alongside this explanation was an immediate fix as well as a credit for one week of server time. Sarah H. and Chris D. from the support team were incredibly forthright and open about my entire issue and I am extremely happy with the support they gave me. If other companies were as supportive as ServerBlend and their support staff, services like Trustpilot wouldn't need to exist.

I run a few Arma 3 communities for friends and myself. In the past 2 years I've worked with ServerBlend, today was the first time I've had to cancel an existing server subscription due to poor quality of service and support. Reason for cancellation: Poor customer support, inability to actually use the server with custom mods despite troubleshooting and using Command Line/Mod Manager, etc. Customer support reps were also unhelpful with troubleshooting. One of my community members who submitted a support ticket slightly misspelled the email registered with the server - so they got vague answers or straight up the rep just said they couldn't offer in-depth assistance because the misspelled email didn't show up in the system. After troubleshooting for about a week, Customer Support offered vague solutions instead of directly fixing the problems with the server files; they eventually performed server maintenance and a server restart after I had stated that I intend to issue a refund. Then when maintenance was done, the server had even more new issues unrelated to the original problems. Issues stemming from different causes such as default.cfg files being altered by the server restart. New problems on top of existing server issues with proper mod downloads. Waste of our time and money.

I admit that i initially contacted them using their live chat with some scepticism, over the years I've experienced hosting companies not being all they promise to be BUT I have to say the supporter I reached was very honest and straight to the point when answering my questions, so that led my friends and I to try them out and at first we had some issues getting the server setup properly with the mods we wanted and stuff but again the support was indeed all they promised to be, working nonestop till the issue was resolved. The only "negative" thing, if you can even call it that is that the live chat support is at the moment only online during 10 to 15 EST, so not during most of the day for Europeans like me but most people are only online during the evening anyway (including myself) so it's a 5/5 for me.

I have been using ServerBlend's services since October of 2017. Their service and support is always spot on. The ServerBlend team is quick to respond, friendly and genuinely helpful. Thanks guys! Keep up the great work.

Always have a very good experience with Server Blend customer service and assistance. When I need a server I keep coming back to them.

Me and them had a issue at first i gave them a 2 star. they reached out to me and were the most honest ppl i have seen in a while and fixed my issues. their hardware is top notch.

Got a server for Rust and it's been a great experience. No issues. Excellent customer support.