Richard
From the outside 5-Star, behind the Kimono a disappointment
Servcorp have a reputation in the industry for providing 5-star serviced office solutions. We had their Global virtual office solution at State Street. For the most part calls got patched through, often times the caller was not identified correctly (despite paying a premium for call announce). Further, we would regularly have to dial in and check our voice mail because calls were not patched through. On one occasion our card was double billed resulting in our Finance Director initiating a charge back and then for our firm to have to resolve the issue directly with Servcorp. In addition, we never received email notifications when voicemails were received and then have our mail held to ransom and be advised that it was returned to sender. This was not cool as we had a client contract in the mail and lost a substantial deal for missing the deadline. Add to this the fact that we never received the email notifications that our invoice was ready it just became too much of an effort and we've moved on to a professional provider who is more service focussed.
Response from Servcorp USAAug 20, 2014
Dear Richard-we strive to delight all clients and we are disappointed to hear of your experience. We are pleased to discuss personally-and, better understand how our $50M technology infrastructure didn't meet your expectations and support the basic requirements and interface challenges of your company while the same infrastructure works effectively for more than 30,000 other global clients. Our team members remain committed to providing the very best for our clients-the opportunity to understand your dissatisfaction will ensure we can correct and move forward in a most positive way. -Servcorp Customer Service