Servcorp USAReviews of servcorp.com

Very bad company. A lot of hidden costs. Changing the terms of the contract even after signing. Doesn't refund our deposit without any reason and since they don't respond to any email or call. UNPROFESSIONAL

We had an office at Servcorp Bank of America Center and the building is one of the best in Houston, but the experience with Servcorp soured this greatly. Appearances are great, but staff turnover creates issues, further complicated by the management. They are greatly overpriced with lease terns designed to maximize their billing to their client and added expenses just to leave upon completion of the lease term. AVOID SERVCORP AT ALL COSTS IN HOUSTON.

The worst service I have ever seen. They charge for every single thing... No one should join this company...

Very bad services of their staff! Overprices of all of their facilities! Not honest in disclosing their prices and availability of services before signing contract! Ridiculous service office!

I had a very bad experience with Servcorp. The good reviews are because incentives is given to write them. It has shocking hidden costs they charge extra one month rent just to "refurbish" the area. I was unwilling to pay but they deduct my deposit. Also, they try to dig your monies in all aspects. ie. the secretary helping to open the door they charge $30. It was overall a very bad experience. You may go there if you have too much cash to spare.

To be clear, I do not put Servcorp (Ilham Tower, Kuala Lumpur) at fault for my poor rating and review. I started a business in April 2016, and based on my good experiences with Servcorp (Citibank Tower, Kuala Lumpur) in 2012 (when I was managing another business), I decided to use their facilities again. I signed a contract for 1 year which had expired in April 2017. On a good note, the office and the environment were pleasant and conducive, the staffs were courteous and efficient. In the end, I spent, I think, less than a month in the entire year at the office. Never really utilised the 'connections' or the 'refreshments'. However, as excited as I was, I did not scrutinise the agreement, hence: 1) I sent termination notice 15 days late (instead of 2 months, I managed 1 1/2 months) - The local management refused to consider my appeal to make the notice good, but, they managed to delay my termination for 15 days instead of rolling over for another year. This cost me about MYR3K. 2) I did not notice the mandatory 'Office Refurbishment' charge of 1 or 2 months listed rental. Again, I appealed but the best I got was a 'fixed' 1 month charge. This cost me about MYR5K. 3) I also did not notice the mandatory 3-month 'Virtual Office' package. Despite not requiring it, and despite my appeals, I will have to endure 3 months of it. This will cost me about MYR2K. 4) Due to the unrequired but 'enforced' 3-month 'Virtual Office', the much needed fund from the refund of security deposit (1 month listed rental) will be delayed for 3 months. Again, none of these were Servcorp's faults but I guess I was too naive to think that Servcorp was there to support small and struggling startup businesses like mine. The MYR10K I would lose might as well be the difference between surviving 1 more month or otherwise but no consideration or compassion was given. For this, Servcorp will get negative recommendations from me and my partners.

Firstly, I would say that the ServCorp offices that I have visited have been amongst the nicest offices. The raw material is therefore positive. So why such a poor score? Simply put, they will charge you for absolutely everything and expect their staff to attempt to 'hawk' their services in an attempt to increase revenue. This could be down to something as innocent as 'you look busy, would you like a nice cup of tea.' 4 weeks later you notice a cost which reflects the worlds most expensive cup of tea, yes a chargeable event! We gave Servcorp notice that we were going to leave their London offices at the end of the contract and gave them a few months notice. Due to previous issues with getting deposits back we suggested that the last months rent be offset against the much bigger deposit they were holding on account, and put this in writing. Servcorp said that this wasn't acceptable and then, with no warning prevented, all our staff from entering the office. Yes, you heard it right, kept them in the reception for hours like criminals. When I phoned the ServCorp rep up (young, clueless, rude and there for 6 months which made her one of the longest serving members of the team) she said that without the full payment they wouldn't be allowed in. May I remind you that they owed us much more than we owned them. I suggested that we make a nominal payment that would still leave them owing us £10,000 but no negotiation. I than reluctantly offered to pay the full amount via my credit card and after putting me on hold for 10 minutes they said it wasn't a 'secure method.' I offered to get on a train and pay the amount in person and to personally ID me (even though they all knew me there as I'm often in the office) but no, not acceptable. I had no option to pay the full amount to allow my staff to attend work. Even though I showed them that the payment had left my bank account they wouldn't allow the staff back into the office until the funds had hit their account. In 25 years of running Global Businesses I have never experienced such a complete shambles of a business. Rude, arrogant, aggressive and unresponsive to be able to expedite a really unhappy client who felt let down. I will now make a point of telling anyone who is interested in serviced offices never to deal with ServCorp. They make Regus look like world beaters.

I got an email a few days ago if I want to test Servcorp for 90 days for free (well beside 1$ setup) so because I cam currently searching a new virtual office provider in NYC I decided to give them a chance. Because I had some bad experience in the past I say hey lets try it again. After the signup I got an email that my account is activated I can use the account, with the address and phone number. A day later I got a request for my passport and business registration. I send them over. I start using the account and let our web designer change the homepage, gave the new details to some business partners etc. Now I got an email that I can't use the trial as I was a client before. Funny, why did I got an invitation for the trial? I got a very unfriendly email from (name). I have to say I never ever get some more unfriendly and offending email from a service provider. So I try to find a solution. I got an offer to get first two month 50% off. Well not a good deal if you want to check if the service is good enough. So I really can say at least in New York I would avoid Servcorp. The One World Trade Center location should be great but when I see how the stuff is doing there job there I don't believe its a good long term partner for your business. And its getting even more sad. Was told my card is not charged. As my account was never setup. (well it was as I got a confirmation email and even a payment ID) but than to my surprise it even shows up on my card statement... So much to the honest people there.