Servcorp USAReviews of servcorp.com

Beside poor management and high turn-over of employee who stands at the reception. There are hidden costs everywhere even you manage operation by yourself. Please ensure that you read all 1 star comments before mine. You will meet them all if you made the agreement and I strongly agreed with them as same experiences. "hidden costs are endless" In addition, they are truly dishonest and unreliable. Extremely Disappointed. Please stay away this unprofessional like this.

Our bible study group signed up for a monthly package deal in 2016. We were able to book 10-person conference room 4 times per months for a fixed monthly payment which worked up perfectly even though we only utilized it about 50%. It was a good place for people working in Downtown SF to catch a good class on various biblical subjects in the middle of the working day and the experience was great as well -- nice office managers always ready to help. We have built pretty good relationship over 3 years. However, it all changed in mid 2019 after we have decided to look for a new place. Unfortunately we did not know that the contract renews automatically and realized it only after 5 months after we have noticed charges on the card. I have called and asked if it would be possible to get a refund since we did not book a single room during that time. The receptionist on the phone told me that she understands and her manager will call me back right away to discuss the options. I was waiting all day and nobody called, so I called back and now the receptionist told me that her manager will communicate with me only by email. So I got the email eventually with the copy of the original contract and a cold statement that not only they will not refund anything but also that they will charge and extra monthly payment and an additional termination fee. I have asked her to at least be reasonable and refund us partially, but she would not even consider that. So they charged us for 5 months + one an extra month + termination fee + 10% increase even though we have not used or booked any rooms… all because we did not realize that the contract renews automatically. Basically what started as a good deal turned to be a credit card scheme, or at least this is how it feels.

Disgusted! Emails sent multiple times... Slow to no replies. Charging customers even you haven't signed the contract. If you don't pay they apply £30 to £50 roughly fine. Too many hidden costs. Too many lies. Signed up based on what product I need and ends up paying extra than what's was written on the website. Proper day light Robbery. 2 months and still haven't placed my foot at the office nor a single service has been activated. 2 months keep charging me without any service provided. Blocked my card and they can do what ever they want now. Ridiculous service.

Hidden fees everywhere. For example they charge you once for setting up new people and issuing a pass to the office (85 Pounds) and then charge you again for secretarial charges "Costs for arranging passes" And the list goes on. We ended up paying more than twice of what had been agreed as rent. Never again!

A FUIR!!! Demande d’arrêt du service et depuis plus de 2 mois et prélèvements intempestif sur la carte bancaire. 178.03€ 178.03€ 210.28€ ----------- 566.34€ sans aucun service puisque la ligne n'est plus dirigé depuis des mois. Je payais moins cher avec le "service" Vous piquez simplement dans la caisse.... si vous avez un moment venez chercher les clés de la voiture... nous avons aussi quelques vitrines dans la magasin avec des objets de valeur, merci de nettoyer le verre quand vous avez tout cassé pour vous servir aussi.

The Servcorp BOSTON location is a disgrace to Servcorp and damaging to their brand. This branch is totally toxic and should not be operational. SCorp Boston simply do not comply with the good name of SCorp in regard to their service, professionalism and courtesy. SCorp have been an enormous help to my company for the last 14 years, I use 2 other SCorp locations, one for 14 years and the other for 11 years (every day). In addition, I have used 8 other SCorp locations for temporary needs. I have never seen any office operate as carelessly, irresponsibly and unprofessionally as SCorp Boston. I terminated after a few frustrating weeks. I can write a 10 page document featuring examples that support my claims above, I will summarize below. 1/ They are dismissive of your business requirements including any associated deadlines/timelines 2/ Be prepared to be fleeced financially, they will take you to the cleaners anyway they can, including their billable time. Their billable time is ridiculous particularly when you compare it to my other SCorp locations who perform exactly the same tasks 3/ They are cavalier and completely irresponsible in their response time, you need to essentially plead with them to receive a response. Any other SCorp office will respond within 1-2 hours or sooner. With SCorp Boston I needed to email and call many times for virtually any request. Two examples (of many) include a request to confirm the goods that they are holding for me in two small plastic boxes that are approx. 15-20% full. My other FedEx offices will get back to me same day with the details, next day at the very latest. After 2 weeks and 5 follow up emails I called the manager (Joana) and she said they were WORKING ON IT, 3 days later I finally get their response in the form of 3-4 bullet points. Instance no. 2, I made a request for them to give me the dimensions of a box I needed to be shipped from their office, that is all, after three follow emails requesting these details I had reached my limit and I said to the manager that she ran a "bad/inefficient" office, look at point 5 for her response 4/ Boston was not required to take many calls for me unlike my other SCorp offices, they received no more than around 2 calls in the remaining 2-3 days I was with them. After 14 years with SCorp in multiple offices, I received my first ever complaint by a client about a SCorp staff member on 5/27/19. This was a long to time client of mine and he said the receptionist made it difficult for him and he abandon the call. I emailed the Boston SCorp manager and ccd one of the front desk ladies to give their version of the phone call, NO RESPONSE, as normal. 5/ After weeks of the above nonsense, I reached my limit and gave 30 days notice. A few days after the event in Point 2/ (and after my notice) occurred, I said to the Boston manager, Joana, that she ran a "bad/inefficient" office. I will give her credit here, her response to this email was prompt. What was her response ? "I am sorry you feel that way….." or "I will call you to address your concerns", no it was not. The reaction was more gangster than a SCorp professional, she said they will terminate my services in 2 days (there were still around 27 days remining in my notice). I had to scramble to find another company to take my calls, this takes time. I asked them to get me the box dimensions and weight (in Point 2 above) immediately, this box contained my material in their office. They finally got these details to me late the next day which left me an hour to get a courier to pick up the next day otherwise Boston would not allow access. Absolutely disgusting conduct by their manager. I showed another SCorp Manager at another location the email interactions during these events and she said she was "taken a back" by SCorp Boston’s actions and emails. SCorp Boston is diseased from top to bottom and requires immediate attention Corporation intervention. I will lodge a complaint with Servcorp.

No reply on emails for a week, hidden charges Location: Bangkok, Central World can't get in touch for more than a week to cancel the service BE AWARE that cancellation of the service is chargeable as per terms of conditions

Too many hidden costs, very poor onsite management. Managers have no clue and copy past what ever is dictated to them from hierarchy !