Brent L.
Promising product with zero support
It's a shame to give 2 stars........I would give the product 3.5 stars (4 if a few issues are addressed) but the total lack of client support results in 1-2 less stars. Ironically they asked for this review via email and have ignored all support requests via the same email , Facebook etc...and the (broken) contact form on their website is useless too. Serpple has the basics of a really good product in the keyword space. The backlink tool is really nothing except a place for you to manually upload links you feel are important and monitor them. The initial scan for keywords related to my second website (only 37 keywords) has taken 3 hours and still ongoing? Worried that might be broken now. EDIT: edited to 1 star........ Nothing working now due to server issues. :o( If there was a way to communicate with them I could let them know! I'm done unfortunately.
Response from SerppleFeb 3, 2025
Hey Brent, really sorry about the confusion. Thank you so much for letting us know about the broken contact form. We sent several email broadcasts out to all users to let them know about the outage. Maybe yours went to spam?



