SernesReviews of sernes.co

Response from SernesNov 18, 2020

Hello Shariff, Looking up your name in our system, we see that your package has been delivered on October 12th by DHL Express. Which you can verify by your tracking number. If you haven't received your items, please contact our customer care team to find an immediate solution. Your tracking number: 7157102632 Something obviously went wrong. We are always here to help out! :) Best Regards, SERNES Update: I did an investigation on your case: the courier provided proof that they have delivered your package but it seemed you never got it; we could have gone through a long process of package claim with the courier, but we decided to not prolong your wait and sent you another package, free of any charge, with a different courier. I'm sorry that you are not happy with us; I just wish you would have emailed us if you didn't receive the second package too as you have first hand experience that we never leave an email from our customers unanswered.

Response from SernesNov 18, 2020

Hello Luca, These really are some words we never hear. We really care to make you happy with your purchase. Could you please e-mail us your order number, so we can make this up for you? For sure something went wrong in your case. If you give us the chance, we surely offer a satisfying solution. e-mail: [email protected] Stay healthy :) SERNES Update: I searched through our history: you had contacted us that you were not satisfied with our products; we sent you new free pairs just because we want to keep our customers as satisfied with us as we can and there was no feedback from you after that. If you are still unhappy with us, please send us an email and explain what went wrong: you know that we always take responsibility for our products.