SernesReviews of sernes.co

Item shipped in a timely manner. But when receiving the item it was extremely disappointing. Color was nowhere close to accurate, the pants turned out to be more like leggings than pants. Material felt very thin and cheap. Unable to return and get a refund because the item was on Sale. Not worth it.

My order still has not come!!

Second time ordering (pants) with them and once again the item received is too small. Friendly information to customers; their sizing chart is completely off and it is safe for me to assume all their pants run extremely small being that this is my second order with a different style of pants from them. I went up 4 waist sizes this time and the clothing is still small. Customer service/response is great but at this point, spending money on shipping to return items all adds up in the end and is an expensive on my end as a customer (not worth it).

The sizing is terrible

My jeans didn't arrive yet cause have been stuck at the border cause they want me to pay 54 euro more for border taxes... I don't know how to fix the problem and the service told me they can only give me a coupon of the amount of the taxes I have to pay so I have to spend more money on your shop with the risk the good will be stuck and the border again...

I bought 4 pants with sernes, normally the processing time takes 1 - 2 business days for , but for this order it took 7 days because they made the mistake to sell two of those pants that was out stock. They told me they going send me two pants, and a refund for the others two. Well, after one month, I'm still waiting for my refund. They love having things"out stock", in fact, 80% of their Merchandise always are out stock. Just Be careful.

Late delivery missing item

I purchased a paid of the Bronx jeans a while back and let’s just say it was a rough start. I received a defective pair that only had three out of four “D” loops to attach the belts they sent along with them to attach too. Where the missing loop was, there was a hole in the pocket which ultimately ended with the entire pocket ripping open from the bottom and eventually the whole back pocket came off the pants. I was sent another pair as compensation ( after I was told I was being sent another pair of jeans I had to wait a couple weeks just to have only two belts show up because the “warehouse” thought my belts were the issue.) after I finally received my new non defective jeans I thought my troubles were over. Up until I bent down to pick something off the floor and the pants ripped super easily. (Keep in mind I bought mine a size big so I would have extra mobility) I’ve never had pants that ripped this easily. I was actually able to completely rip the pants off section by section and take them off of my legs. I thought maybe it was just the one pair but of course, I tried wearing my second pair out of the two they sent me and I ended up ripping them getting into my car at the grocery store.