New.SeriousSips.comReviews of serioussips.com

I spoke to Customer Service at Serious Sips about my order price being raised (without explanation) at checkout after I sign in. Customer Service blamed the delivery companies like UPS and USPS. She said they charge more to deliver to a residence than a business. I never ever had an incident in my 60 years, that I was charged more for delivery because my address was not a business.

Very upset with them, I placed an order for $80 and waited a month and discovered that they shipped the package to a wrong address. Emailed them and called, talked with rep, made sure she had a correct address, canceled old order placed a new one and again!!!!! They shipped to a wrong address! Using our money and who knows if they will refund my second order. Be aware before you order from them.

After waiting close to a month I finally cancelled my order. Their customer service is a joke. I was outright lied to in more than one email and the rest of the emails were simply form letters with no info. After 22 emails back and forth I was finally told the product I ordered was out of stock indefinitely. They took my money the minute I ordered now I have to wait 7 days for a refund. I do not mind waiting as long as I am told the truth throughout the process. After spending thousands of dollars with this company this year I am going to take my business elsewhere and I suggest everyone else does so as well. They have even removed reviews and comments on their social media pages so I am sure they have lied and attempted to steal from others

I can honestly said, it has been a horrible experience! I made an order on April 28 and I was supposed to receive the package last weekend. Long story short, the package still hasn’t ship and I have made multiple calls to try to resolve the issue and expedite the situation. The online order status says one thing different at how they are managing their orders. One of the products that I ordered was sold out and no one contacted me to let me know, thanks God I called and cancelled that product so my order could processed. My package suppose to be here today and still hasn’t ship. Customer representative told me basically that it was my fault because I was calling after 4 pm and by that time they can’t do anything because FedEx drivers pick up packages at 4 pm, therefore, even though I called multiple days and times, following up my order, they couldn’t help. Extremely displeased and honestly mad at the terrible experience.

DO NOT ORDER FROM THESE PEOPLE... We placed a $2800 order and after not hearing from them we started calling. After multiple promises that it was ready to ship, a week later it was still never shipped without any explanation as to why. DO NOT ORDER FROM THEM!

Do Not Order through this company right now!!! They will take payment and not ship your product. Then you can not get a return phone call or email. I repeat DO NOT ORDER! You will spend money with out any response or product.

I order several bottles of elder flower syrup that I needed for my bussiness and the order was never shipped to my home and redirected back to their dock within the two days. When I contacted the company by email they stated tat they refunded the money back on my card. This is unacceptable as a bussiness to not shipped the product out to the customer. I would never again order from this company. What ever happen with te shipping was a mistake on their end. I got confmation that it went back to their dock sign by rebbecca. Instead of shipping the merchandise out they refund my money. If i would have not contacted them they would have not reached out knowing this error happen from them.

I ordered bottles of sugar-free DaVinci syrup for my diabetic husband and received all full sugar syrups instead. Made a phone call to them; they will 'look into it' and get back to me. Still waiting.