New.SeriousSips.comReviews of serioussips.com

Ordered on March 30. Have yet to receive order.

I STILL have NOT received the mdse. that I ordered over two weeks ago.

It has been exactly one month since my online order (2/2) and I still have not received my order. I made decision to not order products from overseas due to poor quality, but am unfortunately experiencing no service / no products yet.

Order never arrived. No notification. Still waiting for fulfillment after a couple of weeks of waiting.

I placed an order on December 22. I received no status updates on the order. By December 31 when I still hadn’t received anything, I called and left a message. I received an email back and was told that 2 of the 4 items I ordered were out of stock. I went ahead and cancelled the order. If the other 2 items were shipped at the time of order and I was made aware of the back order status, I would have been more understanding.

I tapped 1 star only because I could not tap zero. the product was not bad. It just took waaaaaay too long to deliver it. My bone of contention is with trustpilot. I have repeatedly tried to UNSUBSCRIBE. Please stop email immediately.

I was sent expired product. Plus the color was very dark. I sent a picture of what I got to the company directly and they said the color was way to dark. This distributor did nothing to compensate for the fact that they sent me EXPIRED product and challenged me on the color of the product. I wouldn’t ever buy anything else from them! ***The company responded they were able to send me new product overnight in time for my event as their response. It would be nice for the company to take some accountability or ownership of what happen verses acting as if I was wrong for calling and or posting about the fact that they sent my product that was 5 months past it’s expiration date! Some form of compensation would have been nice as well. I look at it this way; if I went to the store and bought chicken or milk that was 5 months past the expiration date, I wouldn’t expect “even though it’s past the expiration date you can still consume it”. I would hope to hear something like “that was an oversight on our part. Let me refund your money and replace your product”. The product they sent was 5 months past it’s due date! I got a better response when I contacted the manufacturer directly. I didn’t even buy it from them and they offered to send me new product. In addition when they saw the pictures of the product they also agreed the color was way off. The distributor said oh “there’s nothing wrong with the color it just settles and isn’t really ever the yellow color they use in the picture”. My response was “I don’t expect bright yellow from a lemonade syrup but I don’t expect it to be darker then honey or more like dark apple juice either”! I don’t know. I wouldn’t buy from them again they don’t seem to care about the customer very much. For me just acknowledging their was an error on their behalf would have been a nice place to start!

They canceled my order for no reason 2 days after placing my order. No further follow up or contact. Found a source locally. Hope they go out of business with that kind of service.