Serenelle UnderwearReviews of serenelle-underwear.com

This product does NOT WORK EVEN A LITTLE BIT!!! To say I'm disappointed is the derstatement of this century!

Disgusted with All aspects Product ,Customer Services and Honesty This started in Dec 2025 when I purchased 2 packs of 5 pairs of Briefs, Incontinence briefs that promised to stop needing to wear pads anymore. costing £79.99, Expensive YES, but if they worked I'm willing to pay . They arrived but needed a bigger size I contacted Serenelle explaining Very nice communication . I received only 1 pack of 5 of the larger size informed Serenelle Apologies, their mistake would dispatch another pack of 5, which I had original paid for, but before they arrived {If they were ever going to be dispatched } I actually tried the briefs and was Very VERY upset ,On my first mishap they were useless . No difference than wearing ordinary pants I was drenched, Thankfully I was at my front door so able to get in privacy, before anyone could see my embarrassing situation. As many of you ladies know the humiliation, upset and frustration these times cause. I messaged Serenelle requesting my Full Refund as stated on the advert, After re messaging them they offered me a 30% refund They are NO good why would I want a 30% refund if they are Not fit for purpose, I then received an offer of 50%, AGAIN No I wish My full refund. Finally I could accept 70% and keep the briefs , Why Would I want to. I refused, asking for their address to return the items back to receive my Full Refund of £79.99 They advised me saying it would be expensive at my expense to return the {GOODS} in Brackets Yes it was, costing me £17.60p to send recorded delivery, proof I had returned to the address given which is in Italy. on the 5/2/2026 the courier attempted to deliver the package at the address there was no body available to accept so a note was left requesting someone to contact the courier services NO Contact was made. On the 20th Feb 26 the package was delivered back to myself at my home address. Costing me £97.59p in all On the 23rd I wrote on Trust Pilot about this Service and Empty Promises that Serenelle deliver, The following morning I receive a message Apologizing from the company knowing How frustrating , " This is NOT their usual dealing with customers" They would refund my full amount of £79.99 plus the cost of £17.60 for the inconvenience of the package If I would remove my rating I told them I would remove my Trust Pilot rating once I received the amount of £97.59 into my account, No they could Not proceed until the rating was removed !!!!. So I removed rating informed them that same day as they requested Since then I have messaged Serenelle 3 times and NO RESPONSE I stated on my last message that I would place another rating if I hadn't received the amount THIS IS THAT RATING MINUS ** ....... UPDATE.... I have since received the amount of £79.99 into my account ,But Technically the £17.60 can Not be refunded in addition with the cost of the briefs So was offered a pair of "NEW" pants which are Suppose to be better quality I refused and have put the loss down to being naïve and AGAIN refused to remove my review as requested ,As I am only stating TRUE Facts on my personal experience So Ladies Please Please Do Not Purchase these So Called Incontinence briefs They ARE NOT FIT FOR PURPOSE. If you suffer more than the odd leak

The product absolutely did not live up to claims in ads. There was no absorbing qualities at all. Put first pair on, and while uncomfortable I was willing to give these a try. First leak went right through. Tried a second pair with same results. I tried duplicating water pour test from ad and panties failed in every aspect. Company offered a 35% return of my money or more useless panties. I sadly agreed to the 35%.

Most disappointed any liquid leaks at sides of the cusset and stays wet on the top, outer layer is damp definitely not 4 layers as advertised just a cotton liner l cut1 open to see construction. When trying to find website no longer there.

This is a scam, the pants are not fit for incontinence. Unable to contact to send back or get refund.

I received my order (#1300) of 5 pr and followed the pre wear instructions to wash and air dried. Before trusting the claims (and fear of wet pants) I took 1/4 cup of water to test absorbency. Unfortunately, I was disappointed to see the water pour thru ti the towel beneath. Nice underwear but NO absorbency!!!

I paid 80 pound for my order.on the 17 of Dec got no notification they took the money not heard nothing from them I think this is a scam

I was I was sent the wrong size and it is almost impossible to contact the company to refund or replace these. Therefore I am almost 50 pounds out of pocket for a product I cannot use. The company does not respond to emails.