SerafinoluxuryReviews of serafinoluxury.com

I received my product as ordered…I needed extra links, so I requested to purchase the extra links…after multiple emails I was told that I should have received extra links in my initial package…I informed the company this was not the case. They said they would look into it, that was months ago, and no further response after repeated inquiries…very POOR Customer Service…FYI my information is here..Order #SL7213 if the company EVER decides to work on my issue…

I ordered since June 8, 2022 the good not arrive till now, I complain via email this company never reply, I complained via IG they delete my post. my ORDER # SL7215

Company never sent me my free band. It was supposed to be buy one get one. Also never sent me the tool to make the strap shorter. I had to go pay a Jewler. Poor company. I emailed and dmed and commented on their posts and they just erased it.

キャンセルを受け付けない 勝手に配送された。 We do not accept cancellations.

I was extremely happy with all my previous purchases from Serafino, yet, the last one was for my son who truly have enjoyed it for less than three weeks and then the crown button was broken from a normal use. I sent two emails so far to help@serafinoluxury with no luck so far.

The product was a little bulky for my liking. I tried to return it. I sent several emails for return instructions(no details provided for returns with purchase) with absolutely no response. Once you pay, all sales final, like it or not!

The screws wouldn't come off!!!!!!

Disappointed. I was very happy to receive my i watch cover. Happy with the quality also. BUT sadly, few weeks later, the lower side button, the one I use to activate my i wallet, suddenly disappeared! I cannot use my i watch any more. There was no hit, no sudden moves, no shock for the watch. I AM VERY DISAPOINTED. I wish there is a way to replace the button... but now I have to buy a new I watch strap ....