SerafinoluxuryReviews of serafinoluxury.com

It took a lot longer to receive my purchase and they never responded to any of my emails. I even disputed the charge on my credit card and had ample proof with all of my ignored emails. Then 3 months later my purchase arrived in the mail

It’s scam/ fraud Be careful Bought on 25th Jan 2023 and was not delivered yet even I email them but no answer so far I’m going to report Regulator to investigate if fraud or not DO NOT BUT ANY STUFF!

Delivery was extremely late, the quality is far below standard and much below its advertised qualities. It also has nothing to do with Italy and shouldn’t be called made in Italy.

Super unreliable - probably the worst I’ve seen in years. The jury is still out on whether they are intentional scammers or just don’t have a clue about what they’re doing. Responding to their answer below. I opened a dispute months after the product ordered was not delivered. I got a refund from my bank. Then they sent the strap and out of a sense of fairness, I asked the bank to release the payment. Liars and cheats. I sent many emails to follow up but they would rarely respond and when they responded it was with no meaningful information. The only thing they responded it to is my bank withdrawing the payment. The second episode on the discounted strap - their website had no mention of how to use the discount and all emails went unanswered. Liars and thieves.

THIS IS A SCAM, DO NOT BUY!!! They never ship the product, they keep on telling lies until you give up. DO NOT BUY ANYTHING FROM THEM.

Customer Service doesn’t respond and they don’t send you back a return label

Worst and most unreliable customer service. No updates provided regarding the product throughout the waiting period even thought they demanded payment right away. No update that the company itself was unhappy with its product. I requested updates several times and finally a refund r when l received no answer. When I finally received an answer for refund request on 12/20, they told me to wait 3 business days. It is now 1/12/23 and no word on any refund. They leave me my message “on read” on Instagram and do not reply to any emails. Untrustworthy company. I’d happily take my business elsewhere, but still demand my refund for a service that was not provided. UPDATE 3/28/23 --- I received my refund on 2/6/23, and while they were helpful in the end, it should not have taken months to resolve this issue. I had sent multiple emails without reply and had to badger them relentlessly on Instagram for word on the status of my purchase as well as a refund when it was made known to me that the product would not be completed in timely manner. I have only updated this review since they asked me on Instagram to do so. I would still not recommend doing business with this company.

Não recebi meu produto