1996866 Yvonne H.
zero star
zero star. Complaint already sent 4 weeks regarding demage cream delivered. Very bad customer service. My order was damaged. I sent 6 emails, no reply. DO NOT BUY FROM THIS COMPANY.
Response from SeoraskincareSep 17, 2026
Hi Yvonne, thank you for bringing this to our attention! We are truly sorry to hear that your order arrived damaged. We do everything possible to ensure our packages arrive safely, and feedback like yours helps us improve our shipping process. Regarding our communication, I see that our support team previously replied to inform you that your payment was placed on hold by your bank / card company due to the payment dispute filed with them before you reached out to us which is why the refund couldn't have been processed at the time. It's possible that our email ended up in your spam/ junk mail and I'm sorry that this caused any negative impression on our service. We want you to know that our support team is very responsive and keeps responses within 1-2 days. I did check back on your order and see that the bank has already released the payment after the dispute was resolved. Now that your bank has released the hold, we have fully processed a refund for your order. Please allow a few business days for the funds to reflect in your account. If you need any further assistance, please contact us at [email protected]. If you do email us again, please be sure to check your spam or junk folder in case our reply lands there. Thank you for your patience while we resolved this for you. – Seora Skincare Team


